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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B SaaS Account Management with a focus on revenue growth, client retention, and strategic relationship development. Proficient in leading sales processes and contract negotiations while maintaining strong stakeholder relationships across diverse environments.
Highest-signal resume keywords
B2B SaaS Account ManagementSales MethodologiesKey Account ManagementContract NegotiationsCustomer Advocacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningRevenue GrowthLead GenerationSales PursuitsKPI ManagementAnalytical SkillsPresentation SkillsContract Renewal ProcessesRelationship MappingMEDDIC
Soft Skills
Detail OrientedStrong EmpathyExcellent CommunicationInitiativeAbility to Prioritize
Industry Keywords
Aviation IndustryCustomer SatisfactionClient Portfolio ManagementInternational EnvironmentStakeholder Management
About the role
Key responsibilities & impact- Retain, develop, and grow relationships and business with strategic customers in the Americas
- Grow revenue within an existing portfolio through adding new products and upselling services
- Drive revenue retention from customer accounts
- Own ARR growth and retention targets for a portfolio of customers
- Own business development and financial performance of clients
- Proactively generate opportunities through targeted lead generation
- Set and agree strategic priorities and account goals for clients
- Act as a trusted advisor and understand client strategies and priorities
- Personally own and be accountable for a US client portfolio
- Lead sales pursuits, including internal coordination and RFP responses
- Own contract renewal processes, including contract negotiations
- Drive new business growth through customer advocacy and referenceability
- Monitor client revenue risk and customer satisfaction
- Maintain senior-level relationships across client functions
- Manage internal stakeholders to achieve customer goals
- Travel domestically and internationally to maintain customer and internal relationships
- Coordinate solutions with operational and product teams
- Capture, review, and improve client interactions through KPIs and account reviews
- Act as a customer escalation point for issues or feedback
Requirements
What you’ll need- 5 years’ experience in Complex, B2B SaaS Account Management
- Previous experience working in the Aviation industry is preferred
- Experience with Account Mgt Principles: Key Acct Mgt, Acct Planning, Relationship Mapping
- Experience of leading Sales Processes including a grasp of Sales Methodologies, MEDDIC
- Commercially minded with strong business acumen, supported by analytical skills
- Detail oriented, driven, able to prioritise efficiently and take initiative
- Ability to build an excellent working relationship with all stakeholders, including Comply365 Management and Operational teams
- At ease working in a fast-paced international environment with different cultures
- Willingness to travel and work extended hours to meet deadlines when applicable
- Strong empathy for customer challenges and a passion for travel and technology
- Proven ability to work in a fast-paced global environment
- Excellent verbal and written communication
- Strong presentation skills and ability to effectively communicate technological solutions
- Educated to a diploma/degree level
- Preferable to speak Spanish confidently in a professional work setting (e.g. calls, emails, or meetings)
Benefits
Comp & perks- Unlimited PTO
- Flexible work environment
- Paid Holidays
- 401(k) plan with company
- Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)
- Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match
- Ample learning and development opportunities
- Employee referral bonus