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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational content management within commercial aviation, focusing on customer-facing technical ownership and effective communication of gaps and timelines. Proficient in managing multi-product integrations and migrations while delivering tailored demonstrations to stakeholders.
Highest-signal resume keywords
Operational Content ManagementCustomer-Facing Technical OwnershipContent Lifecycle ManagementMulti-Product IntegrationAviation Regulatory Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ContentManager365DocuNetProAuthorAI AssistantCoAuthorControlled Content LifecycleRevision ControlProof of ReceiptMigration of Content EstatesS1000D
Soft Skills
Clear CommunicationMentoring Technical Peers
Tools & Technologies
Demonstration EnvironmentRFP Preparation
Industry Keywords
Commercial AviationMRODefense AviationTransport CanadaANACFAA
About the role
Key responsibilities & impact- Own the Solutions function for Comply365’s Operational Content Management portfolio worldwide
- Support products including ContentManager365, DocuNet, ProAuthor, AI Assistant and CoAuthor
- Address platform questions involving integrations, identity, tenancy and security
- Create and maintain discovery flows, question libraries, demonstration narratives, golden paths, proof-of-value entry gates, solution-mapping standards and RFx answer content
- Lead the hardest multi-product, multi-region and migration-heavy pursuits across TechOps, MRO, defense aviation and rail
- Own the demonstration environment, data and scenarios
- Develop the consolidation and migration story for the portfolio
- Maintain a gap register, communicate gaps to customers and bring them into OCM and OCM AI roadmap discussions
- Conduct customer discovery with technical publications and quality leads
- Map customer needs onto ContentManager365, identifying platform fit, required integrations and unavailable functionality
- Deliver workflow-led demonstrations to IT and security stakeholders, including SSO and offline-distribution discussions
- Maintain reusable demonstration data and review colleagues’ solution maps
- Prepare technical sections of RFPs for defense operators
- Collaborate with Product on recurring capability gaps
Requirements
What you’ll need- Deep, current knowledge of operational content in commercial aviation, including flight operations, technical operations/engineering or MRO
- Experience as an operator, MRO, regulator or vendor in the relevant domain
- Practical knowledge of the controlled content lifecycle, including revision control, effective dates, controlled publication, distribution and proof of receipt
- Customer-facing technical ownership on enterprise deals, including discovery, demonstration, bounded proofs and RFx
- Willingness to communicate gaps, constraints and timelines clearly to customers and internal teams
- Comfortable traveling across the Americas, EMEA, Middle East and APAC for pursuits
- S1000D or ATA iSpec 2200 experience in practice (nice to have)
- Experience migrating content estates between platforms (nice to have)
- Defense aviation or rail experience (nice to have)
- Transport Canada or ANAC experience alongside FAA (nice to have)
- Experience mentoring technical peers (nice to have)
Benefits
Comp & perks- Competitive salary in line with market conditions
- Hybrid work arrangement
- Office attendance 3 days per week
- Opportunity to work with a global company serving 550+ customers in 80+ countries
- Travel opportunities across the Americas, EMEA, Middle East and APAC
