Account Manager – Absence

ComPsych

. Own and manage overall customer satisfaction and retention for ComPsych customers .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer satisfaction, and retention strategies within the insurance, benefits, or healthcare sectors. Proficient in project management and strategic communication to enhance client relationships and drive account growth.

Highest-signal resume keywords

Account Management ExperienceProject Management SkillsStrategic Account ManagementCustomer Satisfaction MetricsMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementCustomer Satisfaction AnalysisUtilization AnalysisTrend ReportingCritical ThinkingAttention to DetailCRM Experience

Soft Skills

Strong CommunicationRelationship BuildingProblem Solving

Certifications & Qualifications

Bachelor's DegreeMaster's Degree Preferred

Industry Keywords

InsuranceBenefitsHealthcareHuman ResourcesCustomer RetentionUpsell Opportunities

About the role

Key responsibilities & impact

Own and manage overall customer satisfaction and retention for ComPsych customers
Meet client retention and account growth goals through customer satisfaction metrics and identifying upsell opportunities
Develop a thorough understanding of customers’ business, human capital, and benefits concerns
Position ComPsych’s value proposition with beneficial solutions to meet customer needs
Provide project management, communication strategy development, internal staff training, and customer staff training for newly implemented accounts
Establish strong relationships with clients
Investigate, track, and resolve customer and client concerns
Prepare utilization-related analysis and trend reports to evaluate and proactively recommend improvements
Build strong working relationships with ComPsych business leaders and team members
Perform other duties as assigned
Report directly to the Absence Customer Success Manager and collaborate with the entire department

Requirements

What you’ll need

2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
Bachelor’s degree required
Master’s preferred
Strong experience providing strategic account management to accounts required
Proven track record of successfully selling additional service lines to current customers
Project management skills required
Critical thinking skills required
Strong attention to detail required
Stable work history required
Strong skills in Microsoft Office Suite required
CRM experience a plus
Travel as necessary to meet with new and existing customers; approximate travel could be up to 25%
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical insurance
Dental insurance
Vision insurance
401(k) with match
Robust EAP
Wellness program
Bonus