ComPsych

Product Designer

• Lead design initiatives within behavioral health and absence management experiences
• Own initiatives from discovery through execution, including framing problems, running research, prototyping, and shipping with product and engineering
• Raise design maturity through user research, data-driven decision making, mentorship, critique, systems thinking, and influence
• Use AI for research synthesis, prototyping, exploration, documentation, execution, and minimizing handoffs
• Partner with product, engineering, and subject-matter stakeholders to turn ambiguous, high-stakes problems into testable user outcomes
• Participate in brainstorming, design critiques, and storytelling with design peers
• Evolve long-term product vision, design systems, visual language, and design principles
• Create journey maps and service blueprints covering frontstage and backstage experiences
• Use storytelling to connect user outcomes with business objectives and drive innovation

Senior Product Designer

• Own initiatives from discovery through execution, including framing problems, running research, prototyping, and shipping with product and engineering
• Raise design maturity by championing user research and data-driven decision-making
• Use AI to accelerate research synthesis, prototyping, exploration, documentation, execution, and minimize handoffs
• Partner with product, engineering, and subject-matter stakeholders to turn ambiguous, high-stakes problems into testable user outcomes
• Collaborate with design peers through brainstorming, design critiques, storytelling, and product vision development
• Iterate on design systems, visual language, and design principles
• Create journey maps and service blueprints for end-to-end user experiences
• Use storytelling to develop experience visions connecting user outcomes with business objectives

Counselor

• Provide in-person short-term EAP counseling sessions for employees
• Coordinate with site contacts to participate in health fairs, enrollment, and health-promoting activities
• Provide training and Lunch-and-Learns on behavioral health issues
• Participate in behavioral health awareness campaigns
• Provide strategy support on program service delivery satisfaction and issue resolution
• Provide management consultations and support for behavioral health issues
• Provide on-site critical incident debriefings, if indicated
• Perform other duties as assigned

Onsite EAP Counselor

Software Engineer

• Analyze user requirements and define functional specifications using Agile methodology
• Design web-based applications using Java and J2EE technologies
• Develop the GUI, Spring MVC and Entity framework
• Develop prototypes and proofs of concept for proposed solutions
• Participate in application demonstrations with users and enhance user experience
• Develop J2EE design patterns
• Develop UML class diagrams and sequence diagrams
• Enhance application front ends using Keycloak, SAML, LDAP, JAX-WS, SOAP, MyBatis, XML, JBOSS, JSF, RichFaces, SQL, Oracle and REST APIs
• Create and consume RESTful and SOAP web services
• Develop and leverage RichFaces and PrimeFaces component libraries
• Implement custom JSF composite components
• Implement application test validations using JUnit
• Analyze test results and recommend application modifications
• Optimize and performance-tune applications
• Participate in deploying applications into existing systems and databases using Maven and Jenkins
• Maintain version control using Git
• Document application, system and database modifications and enhancements

Cloud Engineer

• Own the architecture and strategy for global cloud networking and telecom end to end
• Set target-state architecture, standards, and multi-year roadmaps for the network and Genesys contact center
• Drive the architecture roadmap into delivery
• Design and operate cloud and hybrid networking across AWS and Azure
• Implement segmentation, connectivity, DNS, traffic inspection, and zero-trust access as code and through automation
• Own international telephony and telecom architecture, including global voice architecture, carrier and numbering strategy, and Genesys cloud contact center integration
• Own the subscriber-of-record position per market and ensure vendor compliance answers before purchasing regulated numbering
• Guide data transit, connectivity, data management, residency, security, and scale during cloud migration
• Place Genesys core and media regions and design call, recording, transcript, and failover paths to meet country data-residency requirements
• Use Infrastructure-as-Code, automation, Anthropic, and OpenAI to generate and validate configurations, analyze telemetry, and draft compliance documentation with human review
• Own global security and compliance for network and voice
• Apply least-privilege access, encryption, segmentation, and monitoring across the network and contact center
• Build and lead a lean global network and telecom team
• Set standards, develop team members, manage budget and vendors, and report progress and risk to leadership

Senior Manager, Global Cloud Networking, Telecom

Implementation Specialist

• Implement AbsenceResources accounts newly transitioned from the sales team
• Complete required documentation and set specifications within the proprietary database
• Develop implementation plans and coordinate training
• Build and maintain positive account relationships
• Establish strong working relationships between ComPsych and AbsenceResources team members
• Act as the direct liaison between Human Resources professionals and AbsenceSource during implementation
• Understand assigned accounts' absence policies and related benefits
• Conduct external training on leave of absence compliance during implementation
• Develop business and communication plans with Human Resources professionals to promote AbsenceResources services
• Investigate and resolve account concerns to support a smooth transition
• Perform other duties as assigned

Client Implementation Expert

Full-stack Engineer

• Frame problems, sequence work, and make tradeoffs with Product and Design
• Design systems, including data models, API contracts, and failure modes
• Decompose work and write specifications for AI agents to implement
• Debug or handle complex work directly in code when needed
• Define testing coverage and levels, direct AI to build tests, and validate test quality
• Build security, reliability, and observability into systems from the start
• Review all work rigorously and remain accountable for production quality
• Make deployment decisions and respond to on-call incidents
• Learn from incidents and improve engineering practices
• Coach engineers on specifying, delegating, and validating work with AI
• Contribute across the full software lifecycle from planning and design through production

Senior Software Engineer

Clinical Research

• Build ComPsych's clinical outcomes and client experience measurement program
• Apply program evaluation and measurement-based care methods to define how client improvement and service experience are measured
• Design measurement methodology and administer survey instruments for outcomes and experience data
• Own and administer the survey platform, including instrument design, routing logic, pilot testing, user access, and data integrity
• Administer ongoing collection of clinical outcomes and client experience data across domestic and global service lines
• Identify, gather, and consolidate data from multiple disconnected sources into a unified reporting structure
• Define and document calculation methodologies for validated clinical outcome and client experience measures
• Design and develop scorecards and reporting frameworks
• Maintain recurring outcomes and experience reports for clinical and operations leadership
• Analyze trends, anomalies, and insights to inform service delivery, customer-facing impact reports, and strategic research questions
• Combine outcomes and experience data with provider network performance data to identify gaps and improve external network quality
• Collaborate on ad hoc research projects, white papers, and thought leadership initiatives
• Support continuous improvement of clinical workflows and programs and identify operational efficiency and clinical innovation opportunities
• Recommend improvements influencing clinical quality, service delivery, and demonstrated value to customers
• Perform other duties and responsibilities as assigned

Clinical Research Analyst II

Bilingual

• Perform online research to find a minimum of three referrals for each request
• Format research into comprehensive referral packets using ComPsych Work-Life branding and quality standards within two business days
• Complete three requests per day while maintaining quality standards
• Follow up with clients on each work-life package within three business days
• Achieve a 100% client satisfaction rate
• Complete a new work-life package within one business day when the satisfaction rate is not met
• Support ongoing process improvement objectives, new products, and special projects
• Obtain resources and referrals that meet clients’ needs using interpersonal and phone skills
• Translate HelpSheets and other documents into Spanish when needed
• Share research findings and referrals with the team
• Document all work-life packages in ComPsych databases
• Perform other duties as assigned

Bilingual Family Resources Specialist

Engineering Manager

• Build and grow a strong engineering organization across multiple teams
• Create clarity, accountability, and growth for teams, managers, and leads
• Establish a credible cross-team delivery system with visible priorities, ownership, dependencies, and capacity
• Resolve tradeoffs that cannot be made by a single team
• Partner with Product and Design leadership on domain-level outcomes and execution
• Participate in discovery, translate business priorities into executable cross-team plans, and negotiate scope
• Hold the engineering bar across the organization through appropriate technical review depth and repeatable standards
• Own production health, ensuring teams can operate what they ship and respond effectively to failures
• Use delivery, quality, and reliability signals to identify interventions and address structural causes
• Define delegation, verification, and review practices for AI-assisted engineering
• Evolve hiring and leveling criteria for AI-native skills
• Mentor managers as they adapt their teams to AI-driven engineering

Senior Engineering Manager

• Build and grow a strong engineering organization across multiple teams
• Create clarity, accountability, and growth for teams, managers, and leads
• Establish a credible cross-team delivery system with visible priorities, ownership, dependencies, and capacity
• Resolve tradeoffs that individual teams cannot make independently
• Partner with Product and Design leadership on domain-level outcomes and execution
• Participate in discovery and turn business priorities into executable cross-team plans
• Negotiate scope when AI-driven planning speed exceeds engineering validation and delivery capacity
• Maintain engineering standards and ensure appropriate depth of technical decision reviews
• Build repeatable standards for sound technical judgment
• Own production health across the engineering organization
• Ensure teams can operate what they ship and respond effectively to failures
• Use delivery, quality, and reliability signals to identify interventions and address structural causes
• Define organizational delegation, verification, and review practices for AI-assisted engineering
• Evolve hiring and leveling criteria for AI-native skills
• Mentor managers as they adapt their teams to AI-driven engineering