Account Representative – Behavioral Health

ComPsych

. Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed .

Posted 10/14/2026full-timeChicago • Illinois • United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship management and customer service skills, with a focus on client retention and satisfaction. Proficient in developing and implementing communication strategies and training programs to enhance customer engagement and product utilization.

Highest-signal resume keywords

Customer Relationship ManagementCommunication Strategy DevelopmentProject ManagementMicrosoft Office Suite ProficiencyHealthcare Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementProject ManagementCommunication Strategy DevelopmentAccount PlanningUtilization Reporting

Soft Skills

Outstanding Interpersonal SkillsExcellent Organizational SkillsEffective Communication SkillsSelf-StarterAbility to Multi-Task

Industry Keywords

Healthcare BackgroundSales ExperienceClient RetentionCustomer SatisfactionAccount Management

About the role

Key responsibilities & impact

Maintain and develop relationships with assigned clients, ensuring the company’s goals are met and clients’ needs are addressed
Use independent judgement and discretion when handling matters related to assigned accounts
Respond to client inquiries and resolve issues
Retain and grow book of business by meeting customer satisfaction ratings, identifying upselling opportunities, creating marketing strategies, and collaborating on product enhancements
Understand ComPsych's services and value proposition to advocate the benefits of its products and services to customers
Implement and manage effective delivery of customers' programs, including communication strategies, customer training, issue resolution, and utilization reporting
Create retention strategies with the Director, Account Services, and create yearly account planning for customers
Determine appropriate delivery of ComPsych’s products and services, resulting in customized communication strategies and training
Schedule quarterly face-to-face meetings or conference calls with customers to discuss goals, status, and utilization
Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
Build strong working relationships with ComPsych’s business leaders to provide the best service to customers
Represent ComPsych’s values and standards professionally
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree required
1+ years of experience creating and maintaining successful customer relationships required
Healthcare background a plus
Sales experience a plus
Outstanding interpersonal skills
Computer literacy required in Microsoft Office Suite
Stable work history required
Ability to travel up to 25% of the time
Self-starter with ability to multi-task and work autonomously
Excellent organizational and project management skills
Effective interpersonal and communication skills
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical insurance
Dental insurance
Vision insurance
401(k) with match
Robust EAP
Wellness program
Bonus