Bilingual Family Resources Specialist

ComPsych

. Perform online research to find a minimum of three referrals for each request .

Posted 9/15/2026full-timeRemote • Idaho • United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual fluency in English and Spanish, with strong written and verbal communication skills. Proficient in internet research and capable of producing comprehensive referral packets while maintaining high client satisfaction and quality standards.

Highest-signal resume keywords

Bilingual Fluency in English and SpanishInternet Research SkillsExcellent Written and Verbal CommunicationMicrosoft Office Suite ProficiencyBachelor’s Degree in Social Work or Psychology

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Internet Research SkillsReferral Packet FormattingDocument TranslationClient Follow-UpProcess Improvement Support

Soft Skills

Interpersonal SkillsCommunication SkillsClient Satisfaction Focus

Tools & Technologies

ComPsych DatabasesMicrosoft Office Suite

Industry Keywords

Social WorkPsychologyWork-Life ServicesClient SupportQuality Standards

About the role

Key responsibilities & impact

Perform online research to find a minimum of three referrals for each request
Format research into comprehensive referral packets using ComPsych Work-Life branding and quality standards within two business days
Complete three requests per day while maintaining quality standards
Follow up with clients on each work-life package within three business days
Achieve a 100% client satisfaction rate
Complete a new work-life package within one business day when the satisfaction rate is not met
Support ongoing process improvement objectives, new products, and special projects
Obtain resources and referrals that meet clients’ needs using interpersonal and phone skills
Translate HelpSheets and other documents into Spanish when needed
Share research findings and referrals with the team
Document all work-life packages in ComPsych databases
Perform other duties as assigned

Requirements

What you’ll need

English/Spanish bilingual fluency
Excellent written and verbal communication skills in English and Spanish
Demonstrated internet research skills
Candidate must have a minimum of a Bachelor’s degree, preferred Social Work or Psychology
Computer literacy in Microsoft Office Suite required

Benefits

Comp & perks

Paid Time Off (PTO)
Medical insurance
Dental insurance
Vision insurance
401(k) with match
Robust EAP
Wellness program