Guidance Specialist, Clinical EAP Intake and Triage

ComPsych

. Address client concerns by telephone through clinical intakes .

Posted 11/2/2026full-timeRemote • Idaho • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client intake and resource referral within a clinical or social service environment, emphasizing exceptional communication and customer service skills. Proficient in maintaining accurate case documentation and performing clinical assessments in mental health and crisis stabilization.

Highest-signal resume keywords

Bachelor's Degree In PsychologyClinical Assessment ExperienceExceptional Communication SkillsCustomer Service FocusExperience In Social Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationClinical AssessmentCrisis StabilizationMultitaskingCritical Thinking

Soft Skills

Quick ThinkingPositive ApproachProfessionalism

Tools & Technologies

Proprietary DatabaseHigh-Speed Internet

Industry Keywords

Behavioral HealthCounselingMental HealthChemical DependencyHealthcare

About the role

Key responsibilities & impact

Address client concerns by telephone through clinical intakes
Refer clients to appropriate resources, such as therapists or counselors
Quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction
Educate remote clients about resources, eligibility, and services
Maintain complete and accurate case documentation in the proprietary database
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree required, preferably in Psychology, Social Work or another behavioral health or counseling-related field
Exceptional communication skills with a strong focus on customer service
Quick thinking, high energy, positive and professional approach
Demonstrated multitasking and critical thinking skills
Experience in a social service, clinical, healthcare, or insurance environment
Clinical assessment experience in mental health, chemical dependency, and crisis stabilization preferred
High-speed internet
Professional workspace free from distraction, disruption, or outside noise

Benefits

Comp & perks

Paid Time Off (PTO)
Medical insurance
Dental insurance
Vision insurance
401(k) with match
Employee Assistance Program (EAP)
Wellness program
Full benefits package