FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in absence management and leave administration, with a strong understanding of FMLA, ADA, and state leave laws. Proven ability to lead operational meetings, analyze data for performance monitoring, and drive compliance and quality objectives.
Highest-signal resume keywords
Absence ManagementLeave AdministrationFMLA KnowledgeADA KnowledgeData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdministrationDisability ManagementOperational ImprovementData ReportingKPI MonitoringProcess DocumentationWorkflow SimplificationPredictive InsightsAI IntegrationCompliance Management
Soft Skills
Stakeholder ManagementProblem-SolvingOrganizational SkillsAttention to DetailCommunication Skills
Tools & Technologies
Microsoft Office SuiteClaims Administration Platforms
Industry Keywords
Leave PoliciesAccommodation ProcessesOperational Point of ContactService Quality ObjectivesRisk Mitigation
About the role
Key responsibilities & impact- Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business.
- Own and lead operational meetings with HR partners, including setting agendas, facilitating discussions, documenting action items, and following through on commitments.
- Partner with account management on strategic account activity and joint client-facing engagements.
- Act as the first point of escalation for operational, claims, and accommodation concerns.
- Build trusted, long-term relationships with partner stakeholders.
- Ensure achievement of service, quality, productivity, and compliance objectives.
- Respond to HR partner inquiries on claims and accommodation status within established SLAs.
- Monitor operational performance through data analysis, reporting, and KPIs.
- Prioritize and organize daily responsibilities across a high-volume book of business.
- Drive proactive issue resolution and risk mitigation.
- Serve as subject-matter expert on operational leave and accommodation processes, including FMLA, state leave laws, and ADA processes.
- Maintain knowledge of client-specific plan provisions, leave policies, and eligibility rules.
- Interpret leave and accommodation actions in partner-facing data feeds and reports.
- Mentor and guide specialists and operational team members.
- Identify patterns, anomalies, and trends in leave and accommodation data.
- Recommend training opportunities and process updates.
- Contribute to workflow simplification and operational improvement.
- Apply data, predictive insights, and emerging AI capabilities to anticipate partner needs and surface risk.
- Identify opportunities for AI and automation in leave and accommodation workflows.
- Support AI-enabled operational redesign and share lessons learned.
- Ensure adherence to regulatory, contractual, and organizational requirements.
- Maintain documentation and controls supporting quality, compliance, and risk management.
- Support audit readiness and address compliance concerns.
- Demonstrate respect, sensitivity, confidentiality, and professionalism.
- Perform other responsibilities as required.
Requirements
What you’ll need- Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field.
- Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics.
- Strong knowledge of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws.
- Ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs.
- Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred.
- Excellent written, verbal, presentation, and stakeholder-management skills.
- Experience with absence, disability, or claims administration platforms.
- Strong analytical, problem-solving, organizational, and multi-tasking skills.
- Exceptional attention to detail and commitment to quality.
- Proficient in the Microsoft Office Suite.
- Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws.
- Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise are required.
- Ability to be present on camera during work-related trainings, meetings, and/or events.
- Must be able to sit or stand at a desk for prolonged periods while working on a computer.
Benefits
Comp & perks- Full benefits package
- Paid Time Off (PTO)
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Robust EAP
- Wellness program