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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in absence management and leave administration, with a strong understanding of FMLA, ADA, and state leave laws. Proven ability to lead operational meetings, analyze data for performance monitoring, and implement AI-driven solutions to enhance workflows.
Highest-signal resume keywords
Absence ManagementLeave AdministrationFMLA KnowledgeADA ComplianceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdministrationDisability ManagementOperational Performance MonitoringData ReportingProcess ImprovementAI IntegrationWorkflow AutomationKPI TrackingDocumentation ManagementRegulatory Compliance
Soft Skills
Stakeholder ManagementEffective CommunicationProblem-SolvingOrganizational SkillsAttention to Detail
Tools & Technologies
Microsoft Office SuiteReporting ToolsAbsence Management PlatformsAI Technologies
Industry Keywords
Leave PoliciesAccommodation ProcessesOperational ExcellenceClient EngagementRisk Mitigation
About the role
Key responsibilities & impact- Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business
- Own and lead operational meetings with HR partners, including setting agendas, facilitating discussions, documenting action items, and following through on commitments
- Partner with account management on strategic account activity and joint client-facing engagements
- Act as the first point of escalation for operational, claims, and accommodation concerns
- Build trusted, long-term relationships with partner stakeholders to strengthen retention and program value
- Ensure service, quality, productivity, and compliance objectives are consistently achieved
- Respond to HR partner inquiries on claims and accommodation status within established SLAs
- Monitor operational performance through data analysis, reporting, and KPIs
- Prioritize and organize daily responsibilities across a high-volume book of business
- Drive proactive issue resolution and risk mitigation
- Serve as subject-matter expert on leave and accommodation processes, including FMLA, state leave laws, and ADA processes
- Maintain knowledge of client-specific plan provisions, leave policies, and eligibility rules
- Explain how leave and accommodation actions translate into partner-facing feeds and reports
- Guide HR partners in interpreting feed and report data
- Mentor and guide specialists and operational team members
- Identify patterns, anomalies, and trends in leave and accommodation data
- Recommend training opportunities and process updates
- Contribute to workflow simplification, automation, and improved service outcomes
- Apply data, predictive insights, and emerging AI capabilities to anticipate partner needs and surface risk
- Identify opportunities for AI and automation in leave and accommodation workflows
- Share lessons learned to scale AI-enabled practices
- Ensure adherence to regulatory, contractual, and organizational requirements
- Maintain documentation and follow quality, compliance, and risk-management controls
- Support audit readiness and address compliance concerns proactively
- Demonstrate respect, sensitivity, confidentiality, and professionalism
- Perform other responsibilities as required
Requirements
What you’ll need- Minimum of three (3) years of experience in absence management, leave administration, claims, disability management, accommodation, or a related operational field
- Demonstrated ability to lead client or partner meetings, set agendas, and engage effectively with HR-level stakeholders on operational and claims topics
- Strong knowledge of leave and accommodation practices, including the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), and state leave laws
- Ability to articulate how claims and accommodation actions impact partner data, reporting, and outputs
- Post-secondary degree or diploma in Business Administration, Human Resources, Health Sciences, Healthcare Administration, or a related field, or an equivalent combination of education and experience is preferred
- Excellent written, verbal, presentation, and stakeholder-management skills
- Experience with absence, disability, or claims administration platforms
- Familiarity with reporting tools preferred
- Demonstrated curiosity and comfort with artificial intelligence (AI) and emerging technologies
- Experience leveraging AI to improve operational workflows, decision-making, or productivity is preferred
- Strong analytical, problem-solving, organizational, and multi-tasking skills
- Exceptional attention to detail and commitment to quality
- Proficient in the Microsoft Office Suite
- Ability to perform the essential functions of the position, with or without reasonable accommodation, in accordance with applicable laws
- Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise are required
- Ability to be present on camera during work-related trainings, meetings, and/or events
- Must be able to sit or stand at a desk for prolonged periods while working on a computer
Benefits
Comp & perks- Full benefits package
- Paid Time Off (PTO)
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Robust EAP
- Wellness program