Senior Manager, Global Cloud Networking, Telecom

ComPsych

. Own the architecture and strategy for global cloud networking and telecom end to end .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $205,000 - $235,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in global cloud networking and telecom architecture, with a strong focus on compliance, security, and automation. Proficient in leading teams and managing vendor relationships while ensuring adherence to regulatory standards across multiple markets.

Highest-signal resume keywords

Cloud Networking on AWSCloud Networking on AzureInfrastructure-as-CodeGenesys Cloud Contact Center IntegrationNetwork and Telecom Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SegmentationConnectivityDNSZero-Trust AccessSIP and Voice RoutingData Residency EngineeringTraffic AnalysisCompliance Evidence ProductionAutomationCall Quality Knowledge

Soft Skills

Team LeadershipVendor ManagementBudget ManagementRisk Reporting

Tools & Technologies

AnthropicOpenAICloud Contact CenterTelecom Architecture

Certifications & Qualifications

Networking CertificationsCloud Certifications

Industry Keywords

Global Regulated EnvironmentHIPAAHITRUSTSOC 2NISTISO 27001GDPRCarrier and Numbering ModelsToll-Free ProcurementData-Residency Compliance

Tech Stack

Tools & technologies

AWSAzureCloudDNS

About the role

Key responsibilities & impact

Own the architecture and strategy for global cloud networking and telecom end to end
Set target-state architecture, standards, and multi-year roadmaps for the network and Genesys contact center
Drive the architecture roadmap into delivery
Design and operate cloud and hybrid networking across AWS and Azure
Implement segmentation, connectivity, DNS, traffic inspection, and zero-trust access as code and through automation
Own international telephony and telecom architecture, including global voice architecture, carrier and numbering strategy, and Genesys cloud contact center integration
Own the subscriber-of-record position per market and ensure vendor compliance answers before purchasing regulated numbering
Guide data transit, connectivity, data management, residency, security, and scale during cloud migration
Place Genesys core and media regions and design call, recording, transcript, and failover paths to meet country data-residency requirements
Use Infrastructure-as-Code, automation, Anthropic, and OpenAI to generate and validate configurations, analyze telemetry, and draft compliance documentation with human review
Own global security and compliance for network and voice
Apply least-privilege access, encryption, segmentation, and monitoring across the network and contact center
Build and lead a lean global network and telecom team
Set standards, develop team members, manage budget and vendors, and report progress and risk to leadership

Requirements

What you’ll need

Experience leading network and/or telecom in a global, regulated environment
Hands-on cloud networking on AWS and/or Azure
Experience with segmentation, connectivity, DNS, and zero-trust access
Experience delivering networking as code rather than click-ops
Knowledge of carrier and numbering models
Knowledge of toll-free forwarding and worldwide toll-free procurement channels
Knowledge of SIP and voice routing
Knowledge of call quality
Experience integrating or operating a global cloud contact center; Genesys preferred
Knowledge of core and media region placement, audio flows, transcripts, and records
Experience engineering data residency and country regulatory compliance across markets such as India, the UAE, Brazil, and the European Union
Infrastructure-as-Code and scripting experience
Hands-on use of Anthropic and OpenAI AI tools
Experience analyzing traffic and call-quality telemetry
Experience producing compliance evidence
Knowledge of least-privilege access, encryption, segmentation, and monitoring
Familiarity with HIPAA, HITRUST, SOC 2, NIST, ISO 27001, and GDPR
Vendor and carrier management experience
Bachelor's in Computer Science, a related field, or equivalent experience
Networking and cloud certifications a plus

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical insurance
Dental insurance
Vision insurance
401(k) with match
Robust EAP
Wellness program