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Associate Customer Executive
Computacenter. Assist in delivering products and services to customer specifications and meeting contractual service level agreements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while managing orders and collaborating with cross-functional teams. Proficient in utilizing computer applications to support project management and customer engagement.
Highest-signal resume keywords
Customer Service ExperienceStrong Written Communication SkillsStrong Verbal Communication SkillsOrganizational SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsProblem-Solving SkillsTime-Management SkillsPrioritizing SkillsSelf-Starter
Tools & Technologies
WindowsComputacenter Systems
Industry Keywords
Service Level AgreementsCustomer SpecificationsOrder ManagementData UpdatesProject Coordination
About the role
Key responsibilities & impact- Assist in delivering products and services to customer specifications and meeting contractual service level agreements
- Communicate with Inside Sales Managers, Customer Executives, Sr. Customer Executives, and Partner Management regarding open requests, quotes, escalated orders, and ongoing projects
- Partner with team members to deliver services supporting company objectives and Computacenter values
- Collaborate with Inside Sales management, team members, and cross-functional teams on customer projects and orders
- Enter and track orders using Computacenter systems and processes
- Provide regular data and timeline updates to Inside Sales Management
- Assist with status reports for Account Managers, project teams, and Partner Management
- Coordinate open requests, quotes, purchase orders, and escalated orders according to defined processes
- Enter and manage open opportunities and follow up with Customer Executives and Inside Sales management
- Create and maintain a database of historical deals, pricing, and technology preferences
- Conduct general administrative duties as necessary
- Embrace and support Computacenter's mission and core values
Requirements
What you’ll need- Bachelor’s degree preferred
- Minimum of 1 year of customer service experience
- Legally eligible to work in the United States
- Customer focused
- Strong written and verbal communication skills
- Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills
- Self-starter able to work both independently and collaboratively with others to accomplish goals
- Prefer a strong working knowledge of computer system applications, such as Windows and Microsoft Office
Benefits
Comp & perks- Competitive compensation plans
- Long-term career opportunities
- Benefit plans supporting good health, future financial security, and peace of mind