Computacenter

Customer Specialist

• Prepare quotes in line with customer requirements and agreed margins
• Examine customer orders for validity, products, quantities, pricing agreements, and requirements
• Maintain customer catalogue rules and pricing overlays
• Liaise with internal service providers regarding sales order processing and international ordering protocols
• Enter sales orders accurately and promptly according to customer SLAs and requirements
• Select appropriate delivery, configuration, and Technology Sourcing Operations services
• Validate purchase orders, source of supply, rebates, pricing, availability, lead times, fraud checks, inventory, contracts, and customer requirements
• Liaise with Buyers and Purchasing Operations on order entry, product constraints, due dates, and non-standard orders
• Liaise with the material master team regarding required materials
• Resolve blocked orders involving margins, credit limits, export control, and related issues
• Process returns according to internal processes and SLAs
• Process credits and re-bills promptly in SAP
• Act as contact point for customers, suppliers, and internal departments
• Manage customer stock and work with Partner Management, Configuration, and Logistics to optimise stock levels
• Support standard customer reporting
• Resolve customer, account, order, and invoice queries
• Participate in process and customer optimisation projects
• Maintain systems-awareness training
• Maintain understanding of global export regulations for compliance and tax handling
• Develop collaborative customer and account-management relationships
• Own the customer experience in Technology Sourcing Operations

Assoc International Customer Specialist

Manager

• Serve as the main point of contact for onsite resource coordination across internal employees, contractors, and partner personnel
• Maintain daily communication with site leadership and project sponsors regarding staffing status, schedule impacts, and operational progress
• Route material risks, safety concerns, staffing shortfalls, and quality deficiencies through established site governance to central WFM and RDD leadership
• Build, consolidate, and maintain site-level shift schedules aligned with project timelines, skill requirements, and planned coverage
• Direct shift start/end reconciliations, deploy cross-functional crews, and reallocate capacity to address competing site priorities
• Monitor daily attendance, shift exceptions, and call-offs while validating timekeeping data for accurate hours and utilization reporting
• Oversee partner labor execution and ensure third-party teams adhere to work instructions, quality standards, safety protocols, and productivity targets
• Coordinate badging, site clearance, safety orientation, and onboarding/offboarding logistics for incoming field personnel
• Partner with QA and Scope Acceptance leads to ensure completed work is inspected and quality punch-lists inform daily resource assignments
• Produce daily site workforce reports detailing scheduled versus actual headcount, attendance exceptions, active risks, and action items
• Maintain complete records of daily rosters, timekeeping, and safety clearances for audit readiness
• Identify opportunities to streamline field workflows and time-tracking while championing company core values and site safety standards

Onsite Resource Manager

Procurement

• Own a defined category within the partner management organization
• Lead the category team and manage personnel responsibilities
• Manage commercial partner relationships with manufacturers, distributors, and service partners
• Delegate tasks, set targets, conduct performance reviews, and develop employees
• Coach and mentor team members and ensure professional qualification
• Develop a high-performance team using on-site presence, telecommunications, and distance leadership methods
• Drive commercial contribution growth and maximize category profitability
• Negotiate partner agreements and programs
• Coordinate with category managers and Expert Services across the Computacenter Group
• Position the team as a knowledge resource for sales teams and partner contacts
• Develop partner segmentation, strategy, business plans, and commercial instruments such as PVC and War chest
• Maintain the category opportunity pipeline and forecast sales, Soft$ and MDF income
• Manage category P&L
• Support Strategic Alliance Sales Directors with complex commercial negotiations
• Manage stock valuation and inventory
• Support buyers and ensure end-to-end supply chain performance
• Manage inbound delivery disputes and act as an escalation point
• Monitor workflow and due-date management to deliver operational excellence

Category Manager

Solutions Engineer

• Collaborate proactively with Computacenter sales departments to offer customer financing solutions supporting overall sales
• Increase awareness and promote the use of customer financing across all sales areas
• Identify new opportunities with Sales Specialists and Account Managers
• Manage relationships with Sales Specialists, Account Managers, and Sales management
• Negotiate financing terms and conditions with customers
• Work with recognized financing partners to provide suitable customer financing solutions
• Manage local relationships with refinancing partners and brokers
• Collaborate with Legal, Commercial Finance, and operations teams to ensure financing meets business, risk, revenue-recognition, and processing requirements
• Source and manage competitive pricing from international funding partners
• Monitor and report market and competitive activities
• Maintain understanding of accounting standards related to lease and payment-agreement products
• Communicate, connect, and negotiate internally and externally to develop profitable new business and sustainable relationships
• Provide support to the UK Head of Financing Solutions
• Comply with health and safety policies and other requirements
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Embrace and support Computacenter’s mission and core values

Technology Financing Solutions Manager

• Lead end-to-end workforce strategy and operational execution for a large-scale Rapid Data Center Deployment program
• Serve as the single point of contact for account-level resource planning
• Build demand models translating project timelines and deployment schedules into headcount, skill, and location requirements
• Run scenario analyses for scope changes, site delays, and accelerated timelines, establishing workforce buffer strategies
• Oversee workforce allocation, ensuring field teams, subcontractors, and technical specialists are vetted, badged, compliant, and deployed on schedule
• Manage site-level shift schedules, travel logistics, and coverage rotations
• Serve as the primary onsite communication owner for workforce updates, risks, constraints, schedule impacts, and resolution plans
• Coordinate partner and resource onboarding readiness, including documentation, system access, operational setup, and deployment readiness
• Establish workforce management governance and monitor staffing bottlenecks, credentialing delays, and labor risks
• Liaise with union representatives, field leadership, and subcontractors on workforce issues and labor-related concerns
• Develop corrective action plans and serve as the final escalation point for workforce issues
• Define, track, and report workforce metrics including resource utilization, schedule variance, deployment readiness, and forecast accuracy
• Conduct post-project workforce management retrospectives and refine future bidding and planning assumptions
• Coordinate across operations, staffing partners, vendor management, and field leaders
• Coordinate workforce-related invoice and accounts payable activities with Finance and Professional Services

Workforce Manager

Affiliate Manager

• Review invoiced renewal orders to identify items requiring future renewal tracking
• Create renewal opportunities in Salesforce based on invoiced data from Batnet
• Ensure opportunity details are accurate and aligned with the documented renewal process
• Complete accurate and timely serial number uploads through Salesforce
• Troubleshoot serial issues and resolve discrepancies with the Renewals team, vendors, and internal stakeholders
• Maintain clean data for automated renewal notifications and forecasting
• Update renewal data, serials, and opportunity details across Salesforce, SAP, and applicable vendor portals
• Provide visibility into upcoming renewal cycles and opportunity pipelines
• Assist with renewal-related reports and dashboards
• Create customer quotes or quote templates and submit them to the Partner Renewal Generalist for review
• Create material requests for new part creation as needed
• Coordinate customer revisions with the Partner Renewal Generalist within the required SLA
• Support special renewal projects, data cleanup, and process improvement initiatives
• Perform other duties as assigned
• Embrace and support Computacenter’s mission and core values

Partner Renewal Coordinator

Network Engineer

• Serve as a senior technical and client-facing subject matter expert across complex data center engagements
• Partner with business leaders to deliver services supporting company objectives and Winning Together values
• Identify and contact potential clients for new business engagements
• Build relationships with existing clients and support repeat business
• Maintain frequent client communication, conduct regular client visits, and ensure client satisfaction
• Determine project scope, budgets, and timelines with clients and management
• Develop business proposals, SOWs, reports, functional and technical specifications, estimates, and solution recommendations
• Negotiate project terms and conditions with clients
• Implement product development initiatives to meet future client needs
• Identify project risks and challenges and develop resolution plans
• Schedule client meetings, process invoices, and review engagement letters
• Provide project training to clients
• Identify business opportunities and convert them into projects
• Plan and manage multiple projects
• Track project progress, correct delays, and report project status to clients
• Act as Fiber Subject Matter Expert for hyperscale data center design, deployment, commissioning, and remediation
• Lead and review structured cabling and optical fiber designs, including backbone, horizontal, inter-rack, and high-density connectivity architectures
• Provide technical guidance on single-mode and multimode fiber systems, MPO/MTP and LC connectivity, polarity, loss budgets, pathway planning, labeling, and cable management
• Validate fiber infrastructure against BICSI, TIA, ISO/IEC, and customer-specific data center standards
• Develop and review fiber test plans, MOPs, acceptance criteria, and quality-control processes
• Provide expertise in Tier 1 and Tier 2 fiber testing, optical loss testing, polarity/continuity validation, OTDR analysis, inspection/cleanliness, and failed-link troubleshooting
• Analyze fiber test results and field conditions, identify root causes, recommend corrective actions, and close installation and performance issues
• Provide technical leadership to project engineers, technicians, subcontractors, and customer teams
• Review drawings, bills of material, fiber matrices, port maps, test documentation, and as-built records
• Support client design reviews, technical workshops, proposals, SOW development, estimating, and solution recommendations
• Embrace and support Computacenter’s mission and core values

Principal Consultant – Fiber Network Architect

• Own end-to-end accountability for assigned technology sourcing contracts
• Design and implement contract-specific governance frameworks and reporting structures
• Ensure delivery aligns with contractual obligations, KPIs, and SLAs
• Lead service reviews, performance reporting, and governance forums
• Monitor and drive adherence to SLA performance and operational metrics
• Oversee procurement and sourcing, order-to-cash processes, integration and fulfilment, and reporting across the full delivery lifecycle
• Identify risks and implement mitigation strategies
• Partner with Inside Sales, Supply Chain, and Delivery teams on order lifecycle management, delivery performance, issue resolution, and end-to-end oversight
• Manage contract lifecycle governance, including change control, commercial reviews, renewals, and extensions
• Ensure contractual, financial, and regulatory compliance
• Drive profitability, cost efficiency, and financial transparency initiatives
• Conduct financial performance reviews and cost optimization initiatives
• Facilitate regular business reviews covering performance, risks, and improvement opportunities
• Lead stakeholder alignment and governance forums across customer-facing operations
• Drive sourcing and delivery process improvements and adoption of standard methodologies, tools, and best practices
• Contribute to innovation across Technology Sourcing services
• Improve process efficiency, turnaround time, and service quality
• Coordinate cross-functional teams to resolve issues and hold other ISPs accountable for deliverables
• Ensure root cause analysis and continuous improvement actions are implemented

Contract Manager, Technology Sourcing

Analyst

• Maintain workforce trackers, dashboards, and reporting standards covering utilization, attendance, readiness, and contractor labor metrics
• Aggregate schedules, skill needs, and deployment timelines into a forward-looking capacity model
• Monitor scheduled versus actual staffing across internal and contractor teams
• Surface coverage gaps, attendance trends, and resource risks
• Validate labor hours, travel premiums, per diems, and contractor timecards for AP reconciliation, invoice dispute resolution, and cost tracking
• Identify and document operational bottlenecks, including staffing shortfalls, badging delays, and timekeeping errors
• Escalate root causes for swift resolution
• Lead routine WFM operational reviews and present key metrics, root-cause analyses, and action plans to account leadership
• Track third-party labor availability, site access readiness, onboarding status, and replacements
• Refine WFM reporting, timekeeping reconciliation, and capacity forecasting tools
• Serve as the primary workforce data contact across PMO, WFM, Finance, site leads, and external partners
• Deliver actionable insights on labor utilization, coverage gaps, and deployment readiness
• Champion company core values and strategic priorities through operational rigor, continuous improvement, and cross-functional collaboration

Workforce Analyst

IT Support

• Provide walk-up support to end users through the onsite TechBar service
• Troubleshoot and resolve desktop, operating system and application-related incidents
• Provide IT guidance, advice and how-to support to users
• Install, configure and re-install software and applications to resolve incidents and requests
• Complete software-related service requests in line with agreed service levels
• Deploy and configure standard desktop and laptop builds
• Perform image reloads and device rebuilds following hardware or software failure
• Resolve issues requiring physical, hands-on intervention
• Support user onboarding and offboarding activities, including joiners and leavers processes
• Provide mobile device support and troubleshooting
• Maintain accurate records of incidents, requests and resolutions
• Deliver a professional and customer-focused service

IT Technician

General

• Own end-to-end implementation of a portfolio of sustainable technology and process changes for customer accounts
• Use project, risk, and change management methodologies such as Agile, Six Sigma, and Prosci
• Track project deliverables, outcomes, and benefit realization
• Enable operations by creating training and process documentation for knowledge, self-learning, and classroom use
• Provide classroom-based training where relevant
• Produce regular and ad-hoc management-level reporting
• Collaborate cross-functionally to remove obstacles and drive outcomes
• Identify root causes and solutions for blockers to success
• Implement remediation activities
• Manage internal and external stakeholders effectively
• Present evidence and recommendations to support data-led decision-making and challenge the status quo

Business Excellence Specialist

Business Development Rep

• Generate, qualify and progress new and existing Cisco Security, Software and Enterprise Agreement opportunities
• Work with Computacenter sales teams and Cisco stakeholders to identify customer opportunities and develop account strategies
• Shape and coordinate campaigns that drive pipeline growth and measurable customer value
• Support account teams throughout the sales cycle by developing commercial propositions and routes to close
• Develop customer proposals, RFQ and RFP responses aligned with business requirements and commercial objectives
• Create and support Cisco Enterprise Agreement proposals, including pricing, commercial modelling and proposition development
• Present proposals and recommendations to customers to influence buying decisions and strengthen relationships
• Build relationships with customer stakeholders, Cisco teams and internal business units
• Engage stakeholders from procurement and operational teams through senior leadership and executive sponsors
• Deliver enablement sessions for sales teams on Cisco Security, Software and Enterprise Agreement propositions
• Maintain awareness of Cisco portfolio developments, licensing models, buying programmes and market trends
• Support Enterprise Agreement activation activities, including Cisco Smart Account management
• Identify renewal, expansion, upsell and cross-sell opportunities throughout the customer lifecycle
• Contribute to Cisco revenue growth, software adoption and long-term customer success

Security & Software Business Development Manager

Operations

• Manage a large Technology Sourcing and Innovation (TSI) team
• Provide people management within a functional area
• Ensure operational delivery and performance
• Provide advisory support to peer groups, customers, and direct reports
• Manage, develop, and coach staff
• Implement performance management solutions where required
• Provide full line management for direct reports
• Assess situations, issues, and opportunities and escalate when appropriate
• Act as an escalation point for complex or serious issues and complaints
• Provide appropriate support to other team members
• Maintain confidentiality in business-related matters
• Liaise with colleagues to ensure best practice and continual service improvement
• Establish productive operational relationships and networks to build and maintain customer relationships
• Ensure adoption of Computacenter best practices and service offerings
• Follow information security policies and report security events or risks
• Support Computacenter's mission and core values

Team Operations Manager

• Manage a large team within the Technology Sourcing and Innovation (TSI) functional area
• Provide advisory support to peer groups, customers, and direct reports
• Manage, develop, and coach team members
• Implement performance management solutions where required
• Provide full line-management responsibility for direct reports
• Assess situations, issues, and opportunities and escalate when appropriate
• Act as an escalation point for complex or serious issues and complaints
• Provide appropriate support to other team members
• Maintain confidentiality in business-related matters
• Liaise with colleagues to ensure best practice and continual service improvement
• Establish productive operational relationships and networks to build and maintain customer relationships
• Drive adoption of Computacenter best practices and service offerings
• Follow Computacenter Information Security Policies and report potential or actual security events and risks
• Support Computacenter's mission and core values

• Lead projects and business change initiatives through the full lifecycle, from discovery and definition to delivery, transition and closure
• Define scope, outcomes, success measures, benefits and ownership with sponsors and business owners
• Build and maintain plans, milestones and resource requirements
• Coordinate cross-functional teams and manage dependencies
• Identify and manage risks, issues and scope changes, escalating constraints with recommendations
• Assess change impacts on people, processes and systems
• Plan communications, engagement, training and readiness activities
• Support adoption and operational handover to embed new processes and ways of working
• Analyse end-to-end processes, performance data and root causes to identify improvement opportunities
• Produce project updates, dashboards and governance documentation for sponsors and senior leaders
• Establish benefit measures and track outcomes through project closure
• Apply project, change, quality and information security standards
• Capture lessons learned and improve delivery practices

Assoc International Customer Specialist

Onsite Resource Manager

Category Manager

Technology Financing Solutions Manager

Workforce Manager

Partner Renewal Coordinator

Principal Consultant – Fiber Network Architect

Contract Manager, Technology Sourcing

Workforce Analyst

IT Technician

Business Excellence Specialist

Security & Software Business Development Manager

Team Operations Manager

Team Operations Manager

Project & Change Manager