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Change & Release Analyst – Security Cleared
Computacenter. Review proposed changes for impact, risk, and alignment with business objectives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Change Management and Release Management, ensuring compliance with policies and effective communication with stakeholders. Proficient in analyzing risks and impacts while coordinating changes and releases in an IT Service environment.
Highest-signal resume keywords
Change ManagementRelease ManagementITIL V3 FoundationSecurity ClearanceStakeholder Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change DocumentationRFC TrackingImpact AssessmentRisk ManagementRelease SchedulingService ImprovementEmergency Change ProcessingCAB Meeting CoordinationConfiguration ManagementAnalytical Problem Solving
Soft Skills
Time ManagementProfessional CommunicationAbility to Work Under PressureConcise ArticulationDiscretion
Tools & Technologies
Tool Management SystemService Management Tools
Certifications & Qualifications
ITIL V3 Foundation
Industry Keywords
IT Service EnvironmentComplianceAuditChange ApprovalService OwnersIncident ManagementProblem ManagementConfiguration Management
About the role
Key responsibilities & impact- Review proposed changes for impact, risk, and alignment with business objectives
- Coordinate stakeholder approvals and scheduling of changes
- Maintain accurate change documentation for compliance and audit purposes
- Register and track Requests for Changes in the Computacenter and customer Tool Management System
- Vet RFCs and ensure authorized approval
- Update RFC progress, corrective actions, and service-improvement opportunities
- Process and communicate Emergency Changes according to procedure
- Communicate approved changes to service owners and the SOC Bridge
- Coordinate change building, testing, and implementation
- Close RFCs within required timescales
- Attend or chair CAB meetings when requested or when the Change Manager is absent
- Assess change impact on customer environments and manage associated risk
- Engage with Configuration Management and escalate issues through company processes
- Comply with information security policies and report security events or risks
- Own the Remote Services Forward Schedule of Changes and communicate updates
- Provide routine and ad-hoc change management reports
- Define release scope and content with customers and technical teams
- Maintain release records, implementation status, dependencies, risks, and milestones
- Ensure release policies, processes, entry/exit criteria, and documentation are followed
- Coordinate release readiness, including build, testing, business validation, implementation, communications, support, and back-out planning
- Analyze release scheduling conflicts, dependencies, and risks
- Collaborate with Incident, Problem, Configuration, and Service Management teams
- Maintain and communicate the release schedule and pipeline
- Report release progress, outcomes, exceptions, failed or backed-out releases, and post-implementation actions
Requirements
What you’ll need- Must either have, or have the ability to undertake, Security Clearance
- Broad experience in an IT Service environment
- Proven ability to work under pressure and to tight deadlines
- Concise and professional working manner
- Well-spoken/articulated
- Good time management skills
- ITIL v3 Foundation
- Works under general supervision
- Uses discretion
- Demonstrates an analytical and systematic approach to resolving complex problems and assignments
- Understands and adheres to policies and procedures
- Keeps skills up to date with IT industry standards appropriate to the role/contract
- Attains and maintains accreditations appropriate to the role/contract
Benefits
Comp & perks- Guaranteed interview scheme for applicants who opt in and meet the minimum criteria under the Disability Confident Committed employer program
- Reasonable adjustments during the recruitment process
- Inclusive, barrier-free recruitment experience
- Opportunity to work in a supportive, forward-thinking environment