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Computacenter

Change & Release Management ITIL Specialist

Computacenter

. Serve as the operational lead for Change and Release Management .

Posted 9/25/2026full-timeUnited StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Serve as the operational lead for Change and Release Management
  • Maintain working knowledge of and assist in delivering ITIL functions, including Asset Management, Change Management, and Release Management
  • Oversee the lifecycle of software or infrastructure updates
  • Conduct reviews, schedule, and authorize changes through a Change Advisory Board (CAB)
  • Coordinate build, testing, and deployment processes to ensure system stability and minimize downtime
  • Review and authorize Requests for Change (RFCs) based on business value and risk
  • Chair the CAB to evaluate major technical modifications
  • Evaluate risks to service-environment integrity, including availability, performance, security, and compliance impacts
  • Assess cross-system risks, dependencies, and potential impacts on live environments
  • Maintain audit trails and documentation for corporate infrastructure modifications
  • Plan and schedule release calendars across development, staging, and production environments
  • Coordinate build, configuration, and quality-assurance testing phases before rollout
  • Define deployment strategies, including blue-green or canary rollouts, and backup plans
  • Manage post-release reviews to analyze performance and resolve deployment bottlenecks
  • Ensure information and records-management policies and practices are followed and information is protected, available, accessible, and retrievable
  • Manage adoption of release and deployment techniques, processes, and tools, including automation, application-management, dependency, versioning, and configuration-control tools
  • Conduct post-release reviews to improve processes and procedures and keep stakeholders informed
  • Partner with business leaders to deliver services aligned with company objectives and Winning Together values
  • Support Computacenter’s mission and core values

Requirements

What you’ll need
  • Legally eligible to work in the United States
  • Minimum of 5 years of experience working in an enterprise IT, service management, or business environment
  • Strong working knowledge of ITIL processes, including Asset, Change, and Release Management
  • Bachelor’s degree in information technology, Business Administration, Engineering, or a related field, or equivalent practical experience
  • ITIL certifications preferred
  • Active U.S. Government security clearance preferred
  • Ability to work independently and as part of a collaborative team
  • Good knowledge and experience of SAP, MS Office and MS Teams
  • Good working knowledge and understanding of Change Enablement and Release Management
  • Strong communication, decision making, proactive, and stakeholder engagement skills
  • Excellent attention to detail
  • Strategic thinking and tactical execution skills
  • Good knowledge of the IT industry and understanding of IT technologies and products
  • Excellent written and verbal communication skills
  • Good self-organization and time management skills
  • Ability to prioritize and handle multiple requests simultaneously
  • Ability to build trust, be assertive when required, and show initiative and enthusiasm
  • Resilience and ability to deal with stressful situations
  • Business and financial acumen with strong analytical skills
  • Understanding of product supply chains
  • Commercial astuteness
  • Team-oriented working and thinking

Benefits

Comp & perks
  • Competitive compensation plans
  • Long-term career opportunities
  • Attractive mix of benefit plans supporting good health, future financial security, and peace of mind