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Contract Manager, Technology Sourcing
Computacenter. Own end-to-end accountability for assigned technology sourcing contracts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in contract management, governance frameworks, and performance metrics within technology sourcing and procurement. Proven ability to drive operational efficiency, financial transparency, and stakeholder engagement in complex, multi-region environments.
Highest-signal resume keywords
Contract ManagementSLA And KPI ManagementContract Governance And Lifecycle ManagementFinancial Performance ReviewsStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technology SourcingProcurementSupply Chain OperationsOrder-To-Cash ManagementDevice Lifecycle ManagementPerformance ReportingAnalyticsChange ControlCost OptimizationGovernance Structures
Soft Skills
Excellent CommunicationProblem-SolvingDecision-MakingAttention To DetailCustomer-Focused Mindset
Tools & Technologies
ServiceNowSAPSalesforceMicrosoft Excel
Industry Keywords
Contract Lifecycle ManagementMulti-Vendor EnvironmentsGlobal Service Delivery ModelsOperational WorkflowsContinuous Improvement
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own end-to-end accountability for assigned technology sourcing contracts
- Design and implement contract-specific governance frameworks and reporting structures
- Ensure delivery aligns with contractual obligations, KPIs, and SLAs
- Lead service reviews, performance reporting, and governance forums
- Monitor and drive adherence to SLA performance and operational metrics
- Oversee procurement and sourcing, order-to-cash processes, integration and fulfilment, and reporting across the full delivery lifecycle
- Identify risks and implement mitigation strategies
- Partner with Inside Sales, Supply Chain, and Delivery teams on order lifecycle management, delivery performance, issue resolution, and end-to-end oversight
- Manage contract lifecycle governance, including change control, commercial reviews, renewals, and extensions
- Ensure contractual, financial, and regulatory compliance
- Drive profitability, cost efficiency, and financial transparency initiatives
- Conduct financial performance reviews and cost optimization initiatives
- Facilitate regular business reviews covering performance, risks, and improvement opportunities
- Lead stakeholder alignment and governance forums across customer-facing operations
- Drive sourcing and delivery process improvements and adoption of standard methodologies, tools, and best practices
- Contribute to innovation across Technology Sourcing services
- Improve process efficiency, turnaround time, and service quality
- Coordinate cross-functional teams to resolve issues and hold other ISPs accountable for deliverables
- Ensure root cause analysis and continuous improvement actions are implemented
Requirements
What you’ll need- Contract management in Technology Sourcing, Procurement, Supply Chain, Operations, or related field
- Experience managing complex, multi-region or global contracts
- Knowledge of operational workflows, including order-to-cash, delivery, and inventory management
- SLA and KPI management experience
- Contract governance and lifecycle management expertise
- Experience in Device Lifecycle Management (DLM) or similar sourcing models
- Knowledge of procurement systems, supply chain operations, or IT sourcing
- Experience working with global vendors and multi-partner ecosystems
- Strong contract management and governance expertise
- Advanced understanding of SLAs, KPIs, and performance management frameworks
- Ability to manage escalations and complex issue resolution across cross-functional teams
- Excellent stakeholder engagement and relationship management skills
- Strong commercial acumen, including contractual terms, financial impact, and cost optimization
- Knowledge of technology sourcing, procurement processes, and supply chain operations
- Experience managing multi-vendor environments and global service delivery models
- Understanding of contract lifecycle management, including change control, renewals, and service evolution
- Familiarity with DLM or equivalent sourcing/service models preferred
- Proficiency in performance reporting, analytics, and governance structures
- Systems knowledge desirable in ServiceNow, SAP, Salesforce, and advanced Microsoft applications, especially Excel
- Ability to operate effectively in a matrixed, global organization
- Strong communication and executive presentation skills
- Demonstrated problem-solving and decision-making capability under pressure
- High degree of ownership, accountability, and attention to detail
- Customer-focused mindset with commitment to service excellence and continuous improvement
Benefits
Comp & perks- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans contributing to good health, future financial security, and peace of mind
- Bonus