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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for hardware, software, and network systems, while ensuring compliance with company procedures and delivering exceptional customer service. Capable of managing assets, coordinating teams, and adapting to dynamic environments.
Highest-signal resume keywords
IT Support Service ExperienceTechnical TroubleshootingCustomer Service SkillsAsset ManagementOffice Productivity Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingIMAC ActivitiesPC ImagingEnd-User Infrastructure DeploymentInventory ManagementDocumentationCompliance ReportingEscalation ManagementRoutine Administrative Skills
Soft Skills
Highly OrganizedAttention to DetailInterpersonal SkillsCommunication SkillsTeam Player
Tools & Technologies
Google WorkspaceMS Office
Industry Keywords
Customer SupportHealth and Safety Awareness
About the role
Key responsibilities & impact- Provide hardware, software, and network technical support
- Troubleshoot, stage, and configure technical equipment
- Resolve tickets for internal and external customers
- Perform technical work activities at customer sites supporting IMAC activities
- Image PC devices
- Manage assets and inventory
- Set up desks
- Relocate desktop technology
- Deploy end-user infrastructure
- Coordinate small teams delivering basic work packages
- Document and report completed work for compliance with company and customer procedures
- Escalate issues according to company processes
- Evaluate escalations and take appropriate action
- Provide customer service to internal and external customers
- Adapt quickly to dynamic team environments
Requirements
What you’ll need- Proven experience in an IT Support Service environment
- Highly organized with strong attention to detail
- Reliable, courteous, and flexible team player
- Strong interpersonal, communication, and customer service skills
- Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role
- Routine administrative skills
- Familiarity with office productivity tools such as Google Workspace or MS Office
- Awareness of health and safety at work
- Ability to meet physical requirements including standing, sitting, and walking throughout the day
- Ability to lift up to 50 pounds
Benefits
Comp & perks- Competitive compensation plans
- Long-term career opportunities
- Benefit plans contributing to good health, future financial security, and peace of mind