Customer Solutions Architect

Computacenter

. Shape strategic opportunities before solution decisions are fixed .

Posted 10/21/2026full-timeZaventem • BelgiumSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in shaping strategic opportunities and delivering integrated service solutions within the IT industry, particularly in Managed Services. Proficient in engaging with C-suite stakeholders and translating complex customer needs into actionable strategies while maintaining strong commercial awareness.

Highest-signal resume keywords

Managed Services StrategyComplex Multi-Stakeholder SalesWorkplace Technology KnowledgePre-Sales and Bid ProcessesFluent in Dutch and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Industry ExperienceTechnical Solutions ExpertiseService-Led ConsultancyNegotiation and Deal StructuresEnd-to-End Infrastructure Managed ServicesMulti-Tower Service SolutionsCommercial Viability AssessmentRisk ManagementCustomer Proposition DevelopmentMarket Trends Analysis

Soft Skills

Relationship-BuildingInfluencing SkillsPresentation SkillsOrganizational SkillsStructured Thinking

Industry Keywords

Managed Services ModelsIT Services MarketService EvolutionTechnology TrendsCompetitive LandscapeCustomer Operating ModelsComputacenter Services Portfolio

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Shape strategic opportunities before solution decisions are fixed
Define campaign strategy, strengthen qualification and set direction for new business, renewal, growth and service-extension opportunities
Own the strategic solution narrative and integrated service direction
Translate customer priorities, operating context, desired outcomes and constraints into a coherent service-led solution direction
Identify transformation, transition and organisational implications of proposed service models
Connect customer needs, market trends and internal capabilities to identify value opportunities and dependencies
Advise executive and C-suite stakeholders on Managed Services strategy, vision and value propositions
Guide customers and internal teams through complex choices and influence opportunities toward viable, deliverable solutions
Provide thought leadership on service evolution, innovation, technology trends and market expectations
Integrate Technology Sourcing, Professional Services and Managed Services capabilities into campaign and solution strategies
Coordinate architects, service designers, commercial teams and delivery specialists across Workplace, Applications and Data, Cloud and Data Centre, Networking and Security
Provide senior solution governance and ensure workstreams remain aligned with customer outcomes
Identify and communicate commitments, risks, dependencies and commercial exposures
Escalate divergence from agreed solution direction, customer commitments, standards or commercial guardrails
Enable knowledge transfer into bid, transition and Managed Services teams
Capture and share campaign insight, reusable collateral, market intelligence and lessons learned
Build trusted relationships with customers, account teams, service managers and internal capability leaders
Attend customer opportunity and strategy sessions and identify service evolution, innovation and pipeline opportunities
Articulate business, service and financial value with customer, commercial and specialist teams
Contribute to stronger win rates, healthy margin, sustainable contract growth and long-term customer value

Requirements

What you’ll need

Significant IT industry experience, typically 10 years or more, with strong exposure to technical solutions and Managed Services
Demonstrable experience shaping complex, multi-stakeholder sales opportunities, preferably within a managed service provider, systems integrator or service-led consultancy
Mixed technology background; strong Workplace knowledge particularly relevant, with awareness of Networking, Cloud and Data Centre, Security, and Applications and Data
Experience combining technology, service and commercial considerations into a clear customer proposition
Experience of pre-sales, bid processes, deal structures, negotiation and progression towards closure
Experience working with senior and C-suite customers and internal stakeholders as a trusted advisor or strategic solution lead
Understanding of customer, supplier and partner contract structures, including delivery dependencies, risk, commercial viability and multi-party service models
Broad understanding of the IT services market, Managed Services models, technical trends and competitive landscape
Understanding of end-to-end infrastructure managed services, including shared-service and multi-tower environments
Ability to qualify, frame and communicate complex business and service solutions at strategic and executive level
Excellent presentation, facilitation, written communication and storytelling skills
Strong relationship-building and influencing skills, supported by structured thinking and concise evidence
Commercial awareness and working knowledge of cost, pricing, resource, maintenance, logistics and project-planning considerations
Ability to make sound decisions with incomplete information, manage ambiguity, prioritise effectively and perform under pressure
Good organizational skills; flexibility to work from both the Belgium and Netherlands office
Fluent in Dutch (NL) and English (EN); proficiency in French (FR) is a plus
Experience across more than one industry sector or customer operating model is desirable
Experience shaping and integrating complex multi-technology or multi-tower service solutions is desirable
Knowledge of Computacenter’s services portfolio, market strategy and professional services propositions is desirable

Benefits

Comp & perks

Friendly, open working environment without too much fuss about hierarchy
Teamwork and performance culture
Community-oriented workplace