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Customer Solutions Architect – Managed Services
Computacenter. Engage early in new business, renewal, complex growth and service-extension opportunities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in shaping complex, multi-stakeholder sales opportunities and delivering strategic solutions in the IT services market. Capable of integrating technology, service, and commercial considerations into compelling customer propositions while effectively communicating with executive stakeholders.
Highest-signal resume keywords
IT Industry ExperienceManaged Services ExpertisePre-Sales and Bid ProcessesC-Suite EngagementComplex Solution Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SolutionsService-Led ConsultancyWorkplace KnowledgeNetworkingCloudData CentreSecurityApplications and DataCommercial ViabilityProject Planning
Soft Skills
Relationship BuildingInfluencing SkillsPresentation SkillsStorytelling SkillsStructured Thinking
Industry Keywords
Managed Services ModelsIT Services MarketMulti-Party Service ModelsService EvolutionInnovation Opportunities
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Engage early in new business, renewal, complex growth and service-extension opportunities
- Work with opportunity owners to strengthen qualification, shape campaign strategy and set the overall service-led solution direction
- Understand customer priorities, operating environment, desired outcomes and constraints, and translate them into a coherent, differentiated proposition
- Own the strategic solution narrative and connect customers' current environments to credible future service models
- Explain transformation, transition and organisational implications
- Act as a trusted senior advisor to executive and C-suite stakeholders
- Guide customers and internal teams through complex choices using outcome-focused communication and thought leadership
- Integrate Technology Sourcing, Professional Services and Managed Services into campaign and solution strategies
- Coordinate specialists across Workplace, Applications and Data, Cloud and Data Centre, Networking and Security
- Provide senior solution governance and keep domain, service, commercial and delivery workstreams aligned
- Identify and communicate commitments, risks, dependencies and commercial exposure, escalating divergence through governance
- Support knowledge transfer into bid, transition and Managed Services teams
- Share reusable insight, collateral and lessons learned
- Build relationships with customer decision-makers, account teams, service managers and capability leaders
- Identify service evolution, innovation and pipeline opportunities
- Articulate expected business, service and financial value with clear assumptions and measures of success
Requirements
What you’ll need- Significant IT industry experience, typically 10 years or more
- Strong exposure to technical solutions and Managed Services
- Experience shaping complex, multi-stakeholder sales opportunities, ideally within a managed service provider, systems integrator or service-led consultancy
- Mixed technology background with strong Workplace knowledge
- Credible awareness across Networking, Cloud and Data Centre, Security, and Applications and Data
- Experience combining technology, service and commercial considerations into a clear customer proposition
- Experience of pre-sales, bid processes, deal structures, negotiation and progressing opportunities towards closure
- Successful track record working with senior and C-suite customers and internal stakeholders as a trusted advisor or strategic solution lead
- Understanding of customer, supplier and partner contract structures, delivery dependencies, risk, commercial viability and multi-party service models
- Broad knowledge of the IT services market, Managed Services models, technical trends, competition and end-to-end infrastructure managed services, including shared-service and multi-tower environments
- Excellent presentation, facilitation, written communication and storytelling skills
- Ability to simplify complex business and service solutions for executive and large-audience settings
- Strong relationship-building and influencing skills
- Structured thinking, concise evidence and sound commercial judgement
- Working knowledge of cost, pricing, resource, maintenance, logistics and project-planning considerations
- Ability to make sound decisions with incomplete information, manage ambiguity, prioritise effectively and perform under pressure
- Desirable: experience across more than one industry sector or customer operating model
- Desirable: experience shaping and integrating complex multi-technology or multi-tower service solutions
- Desirable: knowledge of Computacenter's services portfolio, market strategy and Professional Services propositions
Benefits
Comp & perks- Friendly, open working environment
- Teamwork and performance culture
- Supportive and empowering workplace culture