Data Center Program Manager

Computacenter

. Serve as the primary operational contact and escalation point for assigned customer accounts .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $110,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex customer deployments and operational initiatives within technology services and data centers, with a strong focus on customer relationships, risk management, and cross-functional collaboration. Proficient in analyzing operational performance and driving improvements through effective communication and leadership.

Highest-signal resume keywords

Customer Relationship ManagementOperational Performance AnalysisCross-Functional LeadershipData Center Deployment ExperienceProject Management Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Rack-Build ExperienceData Center Solutions UnderstandingOperational Initiative LeadershipService-Delivery Program ManagementTechnology Deployment PracticesLogistics CoordinationProduction OversightRisk AssessmentIssue ResolutionAnalytical Skills

Soft Skills

Strong Service OrientationExecutive PresenceCommunication SkillsRelationship ManagementOrganizational Skills

Tools & Technologies

Enterprise Planning ToolsProject Management SoftwareOrder Management SystemsDeployment Tracking ToolsMicrosoft Project

Industry Keywords

Technology ServicesData CentersNetwork InfrastructureSystems IntegrationProfessional Services

About the role

Key responsibilities & impact

Serve as the primary operational contact and escalation point for assigned customer accounts
Build trusted customer relationships and maintain understanding of customer requirements, priorities, commitments, and expectations
Manage expectations regarding delivery timelines, dependencies, risks, constraints, and required decisions
Represent deployment performance in customer meetings, business reviews, and executive forums
Own integrated operational plans for active customer orders and deployments
Ensure order, technical, production, service, compliance, logistics, and customer-readiness requirements are complete before work advances
Lead readiness and first-article reviews and assign owners and resolution plans for open requirements, dependencies, and risks
Maintain accurate deployment and account information in planning, project, order, and account-management systems
Oversee production, integration, logistics, shipping, and onsite delivery activities
Coordinate Project Managers, Project Engineers, Sales, Engineering, production, planning, logistics, customers, and delivery functions
Lead cross-functional delivery teams through influence without direct reporting authority
Monitor commitments and resolve schedule, capacity, quality, readiness, integration, and delivery issues
Serve as the focal point for unresolved cross-functional issues
Escalate material risks and issues with impact assessments, recommended actions, ownership, and decision requirements
Analyze operational performance, delivery outcomes, risks, trends, and improvement priorities
Develop and present customer business-review materials using production, quality, deployment, and delivery data
Oversee root-cause analyses, incident records, corrective actions, and customer-raised concerns through resolution
Identify recurring performance trends and drive improvement actions
Lead customer and internal operational forums and translate discussions into decisions, ownership, actions, and measurable progress
Establish operating rhythms and controls supporting execution discipline, risk management, accountability, and customer visibility
Build alignment across Sales, planning, production, Engineering, logistics, Project Management, and delivery teams
Lead improvements to deployment processes, controls, tools, reporting, and cross-functional ways of working

Requirements

What you’ll need

Rack-build and/or physical-architecture experience
Understanding of data center solutions, IT infrastructure, and data center deployment environments
Bachelor's degree or equivalent relevant professional experience
5–10 years of experience leading complex customer deployments, service-delivery programs, or operational initiatives within technology services, data centers, network infrastructure, systems integration, or comparable environments
Program-level or account-level leadership across multiple projects, deployments, workstreams, or customer commitments
Experience engaging directly with customers and senior stakeholders; Professional Services experience preferred
Ability to serve as a senior customer contact and escalation point
Strong service orientation, responsiveness, accountability, quality focus, and customer-outcome focus
Ability to lead through influence and hold cross-functional stakeholders accountable without direct reporting authority
Strong executive presence, professionalism, communication skills, and business judgment
Ability to balance customer expectations with operational capacity, schedule, delivery risk, quality, and business priorities
Ability to anticipate risks, assess impacts, drive issue resolution, and escalate effectively
Strong analytical and organizational skills for managing multiple projects, deployments, priorities, and dependencies
Ability to analyze operational performance and translate data into business-review insights, decisions, and improvement actions
Working knowledge of technology deployment, production, integration, logistics, shipping, and service-delivery practices
Excellent written, verbal, presentation, facilitation, and relationship-management skills
Proficiency with enterprise planning, project-management, order-management, reporting, and deployment-tracking tools
Ability to establish repeatable processes and controls and drive adoption across cross-functional teams
Ability to work regularly onsite at the assigned Integration Center and travel intermittently
Must be legally eligible to work in the United States
Preferred: experience leading large-scale data center, IT infrastructure, networking, or technology deployment programs
Preferred: experience within a large Professional Services or technology-services organization
Preferred: familiarity with Microsoft Project and enterprise project/program management and reporting tools

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Benefit plans supporting good health, future financial security, and peace of mind