Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timePreston • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and incident resolution within service level agreements, with a strong focus on Microsoft Windows OS, IT service management, and customer service excellence.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIncident Resolution to SLAServiceNow ProficiencyCustomer Service SkillsSC Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCM KnowledgeActive Directory UnderstandingLAN/WAN/vLAN KnowledgeDHCP UnderstandingDNS/WINS KnowledgeVPN/Remote ConnectivityEmail Client Configuration

Soft Skills

Excellent Customer InterfaceFlexibility with Working Hours

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging Tools

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ManagementTechnical SupportIncident ManagementProject SupportCustomer Environment

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Resolve incidents and fulfill service requests
Provide second-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Undertake non-standard request tasks to agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop/desktop hardware, networks, printers and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 and Windows 11), including build, configuration and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM/Active Directory
Working knowledge of IT service models
Understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook and instant messaging tools
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance culture
Community-oriented workplace