Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while ensuring effective incident resolution and customer service. Proficient in managing network connectivity and utilizing IT service management tools to enhance operational efficiency.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIncident Resolution to SLANetwork Experience (LAN, WAN, VLAN)ServiceNow ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCM KnowledgeActive Directory BasicsNetwork Configuration (DHCP, DNS)Technical Issue ResolutionSoftware Installation and ConfigurationHardware TroubleshootingEmail Client Configuration

Soft Skills

Excellent Customer InterfaceFlexibility with Working Hours

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging ToolsKIOSK ManagementLTSC Channels

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ManagementCustomer EnvironmentIncident and Service Request TasksProject SupportComputer Peripherals

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Undertake incident and service request tasks
Take second-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Handle non-standard request tasks to agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK highly desirable
Basic understanding of SCCM and Active Directory
Working knowledge of IT service models
Networks experience including LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance-focused culture
Community-oriented workplace
Employee empowerment and support