Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeDunfermline • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while maintaining high customer service standards. Proficient in managing incidents and service requests within SLA, with a strong understanding of IT service models and network technologies.

Highest-signal resume keywords

Microsoft Windows OSIncident ManagementCustomer Service SkillsServiceNowLAN/WAN/vLAN Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft OfficeSCCMActive DirectoryDHCPDNSVPNTechnical Issue ResolutionSoftware InstallationHardware ConfigurationEmail Client Configuration

Soft Skills

Excellent CommunicationProactive CoordinationFlexibility

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging ToolsPrintersMFDsDocking StationsCamerasScanners

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ManagementCustomer EnvironmentIncident ResolutionService Request TasksProject Support

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Undertake incident and service request tasks
Resolve incidents as a second-line support responsibility within SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Complete non-standard request tasks to agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM/Active Directory
Working knowledge of IT service models
Understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, and instant messaging tools
Knowledge of computer peripherals including printers, MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance culture
Community-oriented workplace