Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeDerby • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and incident resolution within a customer-focused environment, with a strong emphasis on Microsoft Windows OS, networking, and IT service management tools. Capable of effectively communicating with teams and managing service requests to meet SLA targets.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIT Service Management (ITSM) SoftwareNetwork Experience (LAN/WAN/vLAN)Customer Service SkillsSC Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11SCCMActive DirectoryNetwork ConfigurationDHCPDNSVPNServiceNowIncident Resolution

Soft Skills

Excellent Customer InterfaceFlexibility with Working Hours

Tools & Technologies

Microsoft OfficeInstant Messaging ToolsEmail Client ConfigurationPrintersMFDsDisplay ScreensDocking StationsCamerasScanners

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ModelsProject ManagementService RequestsIncident ManagementTechnical Support

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Resolve incidents and fulfil service requests
Provide second-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Handle non-standard requests within agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 and Windows 11), including build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM/Active Directory
Working knowledge of IT service models
Network experience including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
Knowledge of computer peripherals including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management (ITSM) software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment with limited hierarchy
Teamwork and performance-focused culture
Sense of community
Employee encouragement, empowerment, and support