Desktop Support Engineer

. Provide hands-on technical support across a busy customer environment .

Posted 10/7/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Tools & technologies

DNSITSMServiceNow

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Resolve incidents and fulfill service requests
Provide second-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Complete non-standard request tasks to agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM/Active Directory
Working knowledge of IT service models
Network experience including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, and instant messaging tools
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Comp & perks