Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeNorthallerton • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while maintaining high standards of customer service and incident resolution. Proficient in IT service management and network connectivity, ensuring effective communication with project teams and adherence to service level agreements.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIncident Resolution to SLAIT Service Management Software (ServiceNow)Customer Service SkillsNetwork Connectivity Knowledge (LAN, WAN, VLAN)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCM UnderstandingActive Directory BasicsLAN/WAN/VLAN KnowledgeDHCP/DNS/WINS UnderstandingVPN/Remote ConnectivityEmail Client Configuration (MS Outlook)Technical Issue Resolution

Soft Skills

Excellent Customer InterfaceFlexibility with Working Hours

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging Tools

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ModelsIncident and Service Request ManagementProject SupportTechnical SupportComputer Peripherals Knowledge

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Undertake incident and service request tasks
Hold 2nd-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks and support internal and external Project Managers
Handle non-standard requests within agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK highly desirable
Basic understanding of SCCM and Active Directory
Working knowledge of IT service models
Understanding of LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, and instant messaging tools
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance-focused culture
Supportive and empowering workplace
Community-oriented company culture