Director of Professional Services

Computacenter

. Lead, coach, develop, and hold accountable Practice Leads and Field Engineering leaders across Enterprise, Workplace, and Low Voltage .

Posted 10/12/2026full-timeUnited StatesLead💰 $180,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Field Engineering and enterprise infrastructure delivery, with a strong focus on workforce planning, capacity management, and partner-based delivery models. Proven ability to lead large distributed teams and drive operational performance across multiple geographies.

Highest-signal resume keywords

Field Engineering LeadershipWorkforce PlanningCapacity ManagementFinancial AcumenEnterprise Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field EngineeringEnterprise Infrastructure DeliveryWorkplace TechnologyLow Voltage InfrastructurePerformance ManagementPartner-Based Delivery ModelsOperational AcumenTechnical ServicesStructured CablingMulti-Site Program Management

Soft Skills

LeadershipCommunicationDecision-MakingJudgmentOrganizational Skills

Industry Keywords

Workforce ReadinessDelivery HealthUtilizationQuality TrendsResource ManagementCustomer EngagementsEscalation PracticesDistributed WorkforceGeographic CoverageRapid Resource Scaling

About the role

Key responsibilities & impact

Lead, coach, develop, and hold accountable Practice Leads and Field Engineering leaders across Enterprise, Workplace, and Low Voltage
Set expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability
Maintain forward-looking visibility into demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements
Build workforce strategies using employees, contractors, and delivery partners based on demand, capability, cost, location, and risk
Maintain the Field Engineering partner ecosystem's capability, capacity, geographic coverage, and quality
Maintain visibility into major customer engagements, delivery risks, resource issues, quality trends, and escalations
Drive adoption of Field Engineering delivery methods, tools, documentation, quality expectations, escalation practices, and closeout requirements
Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures
Partner with Sales, Solutions, Costing and Estimating, Resource Management, PMO, Finance, Partner Management, and delivery leaders
Support major opportunities by validating delivery dates, workforce models, technical leadership, partner assumptions, and Field Engineering costs
Build leadership depth, succession plans, and development priorities
Identify recurring delivery or operating issues and drive corrective actions
Ensure the organization has the capacity, skills, leadership, and partner support to meet demand
Improve accountability, delivery consistency, alignment of revenue opportunities and delivery commitments, and organizational scalability
Support a distributed workforce across the United States and Canada and multiple time zones

Requirements

What you’ll need

At least 10 years of Field Engineering, enterprise infrastructure delivery, workplace technology, low voltage infrastructure, Professional Services, technical services, or related experience
12–15+ years preferred
At least 5 years of experience leading managers, leaders, or large distributed technical teams
Experience leading an organization of comparable size and complexity across multiple geographies or customer programs
Strong workforce planning, capacity management, utilization, performance management, and organizational leadership experience
Experience developing and managing partner-based delivery models
Strong financial and operational acumen, including connecting workforce and partner decisions to utilization, cost, productivity, and delivery performance
Demonstrated ability to lead through other leaders rather than personally managing every project or escalation
Ability to work effectively across technical, operational, commercial, and executive teams
Strong communication, judgment, decision-making, and organizational skills
Strong understanding of enterprise networking, workplace technology, structured cabling, and field-based infrastructure delivery
Experience leading blended workforces of internal technical leaders, field resources, contractors, and delivery partners
Understanding of multi-site programs, geographic coverage, rapid resource scaling, and partner-based execution
Willingness and ability to travel regularly to project sites, customer locations, partner locations, and leadership meetings
May require support for critical customer or delivery escalations outside standard business hours

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Benefit plans contributing to health, future financial security, and peace of mind