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About the role
Key responsibilities & impact- Ensure the department meets performance targets
- Maintain and improve customer satisfaction levels
- Maintain cost control requirements
- Attain and maintain role-appropriate accreditations
- Understand and adhere to policies and procedures
- Compile management information reports using relevant business tools
- Prioritize and coordinate work schedules to meet business and customer needs and deadlines
- Assess solution costs to ensure adherence to budget constraints
- Coordinate small teams delivering basic work packages
- Ensure operational documentation is current and fit for purpose
- Develop best-practice procedures and guidelines
- Analyze, document, and report on completed work
- Provide specialist guidance to less experienced colleagues
- Provide customer service to internal and external customers
- Communicate on complex issues to avoid escalations
- Evaluate and resolve escalations
- Identify personal development needs aligned with business objectives
- Follow information security policies and report security events or risks
- Ensure partners comply with Computacenter and customer contractual obligations
- Identify, onboard, and proactively manage new partners
- Manage delivery of product supply services to named customers
Requirements
What you’ll need- Good working knowledge of Microsoft applications
- Ability to plan and organize own workload and others’
- Proven experience delivering high standards of customer service
- Proven administrative experience with attention to detail and data accuracy
- Excellent interpersonal, literacy, and numeracy skills
- Ability to build relationships at all levels
- Ability to work under general supervision and use discretion
- Analytical and systematic approach to resolving complex problems and assignments
- Initiative in identifying and negotiating development opportunities
- Organized approach to work
- Ability to work under pressure and to tight deadlines
- 3+ years of experience working in a multinational product supply environment
- 3+ years of experience in procurement/vendor management
- 3+ years of experience negotiating contracts and understanding legal/contractual concepts
- Detailed understanding of IT vendors’ pricing processes
- Entrepreneurial mindset
- People management experience at team leader level or above
Benefits
Comp & perks- Opportunities to innovate and excel while growing with the team
- Friendly, open working environment
- Teamwork and performance-focused culture
- Supportive and empowering work environment