Global Business Support Coordinator – IT Hardware

Computacenter

. Ensure the department meets performance targets .

Posted 11/9/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer service, procurement/vendor management, and contract negotiation within a multinational product supply environment. Proven ability to lead teams, maintain operational documentation, and ensure compliance with contractual obligations while delivering high standards of service.

Highest-signal resume keywords

Customer Service ExcellenceProcurement/Vendor ManagementContract NegotiationTeam LeadershipOperational Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ApplicationsData AccuracyContractual ConceptsIT Vendors' Pricing ProcessesAnalytical Problem SolvingWorkload PlanningCost ControlPerformance Target ManagementManagement Information ReportingBest-Practice Procedure Development

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailRelationship BuildingAbility to Work Under Pressure

Industry Keywords

Multinational Product SupplyCustomer SatisfactionOperational DocumentationInformation Security PoliciesTeam Coordination

About the role

Key responsibilities & impact

Ensure the department meets performance targets
Maintain and improve customer satisfaction levels
Maintain cost control requirements and assess solution costs against budget constraints
Attain and maintain role-appropriate accreditations
Understand and adhere to policies and procedures
Compile management information reports using relevant business tools
Prioritize and coordinate work schedules to meet business and customer needs and deadlines
Coordinate small teams delivering basic work packages
Maintain fit-for-purpose operational documentation
Develop best-practice procedures and guidelines through analysis, documentation, and reporting
Provide specialist guidance to less experienced colleagues
Provide customer service to internal and external customers
Communicate complex issues and evaluate and resolve escalations
Identify personal development needs aligned with business objectives
Follow information security policies and report security events or risks
Ensure partners comply with Computacenter and customer contractual obligations
Identify, onboard, and proactively manage new partners
Accountable for product supply service delivery to named customers

Requirements

What you’ll need

Good working knowledge of Microsoft Applications
Ability to plan and organize own workload and others
Proven experience of high standards of customer service
Proven administrative experience with attention to detail and data accuracy
Excellent interpersonal, literacy, and numeracy skills
Ability to build relationships at all levels
Ability to work under general supervision and use discretion
Analytical and systematic approach to resolving complex problems and assignments
Organized approach to work
Ability to work under pressure and to tight deadlines
3+ years of experience working in a multinational product supply environment
3+ years of experience in procurement/vendor management
3+ years of experience negotiating contracts and understanding legal/contractual concepts
Detailed understanding of IT vendors’ pricing processes
Entrepreneurial mindset
People management experience at team leader level or above

Benefits

Comp & perks

Friendly, open working environment
Opportunities to innovate and excel
Opportunities for professional growth and development
Teamwork and performance-focused culture