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IT Technician
Computacenter. Provide walk-up support to end users through the onsite TechBar service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting Windows operating systems, desktop applications, and mobile devices. Provides exceptional customer service while managing multiple support requests and maintaining accurate records.
Highest-signal resume keywords
IT Support ExperienceTroubleshooting Windows Operating SystemsSoftware Installation and ConfigurationCustomer Service SkillsMobile Device Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSoftware InstallationConfigurationDevice DeploymentImage ReloadsDesktop SupportOperating System SupportApplication SupportIncident ResolutionService Request Management
Soft Skills
Communication SkillsOrganisational SkillsAttention to DetailProblem-SolvingProactive Approach
Tools & Technologies
Microsoft TechnologiesStandard Workplace Productivity ToolsDesktop ApplicationsEnd-User DevicesMobile Devices
Industry Keywords
Service DeskTechnical SupportUser OnboardingUser OffboardingCustomer-Focused Service
About the role
Key responsibilities & impact- Provide walk-up support to end users through the onsite TechBar service
- Troubleshoot and resolve desktop, operating system and application-related incidents
- Provide IT guidance, advice and how-to support to users
- Install, configure and re-install software and applications to resolve incidents and requests
- Complete software-related service requests in line with agreed service levels
- Deploy and configure standard desktop and laptop builds
- Perform image reloads and device rebuilds following hardware or software failure
- Resolve issues requiring physical, hands-on intervention
- Support user onboarding and offboarding activities, including joiners and leavers processes
- Provide mobile device support and troubleshooting
- Maintain accurate records of incidents, requests and resolutions
- Deliver a professional and customer-focused service
Requirements
What you’ll need- Previous experience in an IT support, service desk, desktop support or technical support role
- Strong troubleshooting skills across Windows operating systems, desktop applications and end-user devices
- Experience supporting software installations, configurations and device deployments
- Knowledge of Microsoft technologies and standard workplace productivity tools
- Excellent customer service and communication skills
- Ability to explain technical concepts to non-technical users
- Strong organisational skills and attention to detail
- Ability to prioritise workload and manage multiple support requests effectively
- A proactive approach to problem-solving and continuous improvement
- Experience supporting mobile devices would be advantageous
Benefits
Comp & perks- Guaranteed interview scheme for applicants who opt in and meet the minimum criteria (Disability Confident Committed employer)
- Reasonable adjustments available during recruitment
- Inclusive, barrier-free recruitment experience