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Computacenter

Junior Engineer

Computacenter

. Provide hardware, software, and network technical support to internal and external customers .

Posted 9/29/2026full-timeSan Francisco • California • United StatesJunior💰 $33 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware, software, and networks, with a strong focus on customer service and effective communication. Proficient in troubleshooting and resolving IT issues in a desktop service environment, while coordinating small teams and documenting work processes.

Highest-signal resume keywords
IT Desktop Service ExperienceServiceNow ProficiencyWindows 11 SupportCustomer Service SkillsTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingConfigurationTicket ResolutionDocumentation
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational Skills
Tools & Technologies
ServiceNowWindows 11
Industry Keywords
IT SupportDesktop SupportCustomer ServiceNetwork Support

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Provide hardware, software, and network technical support to internal and external customers
  • Troubleshoot, stage, configure, and resolve tickets
  • Perform technical work activities at the customer site
  • Coordinate small teams delivering basic work packages
  • Document and report completed work
  • Escalate and evaluate issues according to company processes
  • Provide customer service to internal and external customers

Requirements

What you’ll need
  • 3-5 years of proven experience in IT Desktop Service environment
  • Experience with ServiceNow
  • Experience with Windows 11, desktop, laptop, and peripheral support
  • Excellent customer service abilities and an organized approach to work
  • Good interpersonal and communication skills
  • Able to meet physical requirements including standing, sitting, walking, and lifting up to 50 pounds
  • Legal authorization to work in the United States

Benefits

Comp & perks
  • Competitive compensation plans
  • Long-term career opportunities
  • Benefit plans contributing to good health, future financial security, and peace of mind