On-Site Associate Technician – Technical Support

Computacenter

. Ensure systems and services are supported, upgraded, and managed to meet Service Level Agreements and business-related moves and changes .

Posted 10/8/2026full-timeCanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities, including incident management, hardware and software provisioning, and customer service excellence. Proficient in managing assets and vendor relationships while ensuring compliance with service level agreements and corporate policies.

Highest-signal resume keywords

Incident ManagementTechnical SupportCustomer Service ExcellenceSAP KnowledgeMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTechnical SupportHardware ProvisioningSoftware ProvisioningAsset ManagementSAPMS OfficeMS TeamsTroubleshootingConfiguration

Soft Skills

Customer-FocusedTeam-OrientedStrong CommunicationTime ManagementProblem Solving

Tools & Technologies

Lenovo HubsTeams Meeting SoftwareIPhoneAndroid Devices

Certifications & Qualifications

Security Clearance

Industry Keywords

Service Level AgreementsIT IndustryProduct Supply ChainsBusiness AcumenFinancial Acumen

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Ensure systems and services are supported, upgraded, and managed to meet Service Level Agreements and business-related moves and changes
Fulfill incidents and service requests within defined SLAs; escalate breaches and provide timely, effective support
Share and document hardware and software knowledge with the team and customers
Handle technical support cases ranging from basic user questions to escalated issues
Partner with business leaders to deliver services aligned with company objectives and Winning Together values
Address and create incident tickets, document resolutions, assign tickets to transfer groups, and coordinate workarounds and solutions
Update asset inventories and stage customer workplaces, including hardware provisioning and decommissioning
Deliver requested hardware and software and complete assigned task tickets with appropriate updates and closure
Perform onboarding and offboarding tasks according to customer guidelines
Provide meeting-room support for Lenovo Hubs, core devices, screens, and Teams Meeting Software
Provide timely remote support according to departmental standards, policies, and OLAs
Support corporate iPhone and Android devices, including configuration, setup, and troubleshooting
Manage customer expectations across conflicting priorities and lines of business
Communicate clearly and promptly with internal and external IT units and customers
Manage assets, vendor repairs, device replacements, hardware donations, and electronic-scrap disposal
Advise users and act as contact person for hardware and software queries while monitoring deadlines
Support Computacenter’s mission and core values

Requirements

What you’ll need

Experience gathering and analyzing information to make sound decisions and solve problems in a timely manner
Ability to quickly build and maintain relationships and foster teamwork with internal and external teams
Demonstrated ability to assess work processes to overcome obstacles
Customer-focused with a proven track record of superior service
Legally eligible to work in Canada
Security clearance required
Eligible candidates must have resided in Canada for at least 10 consecutive years
Good knowledge and experience of SAP, MS Office, and MS Teams
Excellent attention to detail
Strategic thinking and tactical execution skills
Good knowledge of the IT industry and understanding of IT technologies and products
Excellent written and verbal communication skills
Comfortable communicating with colleagues in different countries where English is not the first spoken language
Good self-organization and time management skills
Ability to prioritize and handle multiple requests simultaneously
Ability to build trust, be assertive when required, and show initiative and enthusiasm
Resilience and ability to deal with stressful situations
Business and financial acumen with strong analytical skills
Understanding of product supply chains
Commercially astute
Team-oriented working and thinking

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans supporting good health, future financial security, and peace of mind