Onsite Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timePreston • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while ensuring high-quality customer service and effective incident resolution within SLA. Proficient in network troubleshooting and IT service management tools, with a focus on maintaining operational efficiency.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIncident Resolution Within SLANetwork Troubleshooting (LAN/WAN/vLAN)ServiceNow ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCM KnowledgeActive Directory BasicsNetwork Configuration (DHCP, DNS)VPN/Remote ConnectivityHardware InstallationSoftware ConfigurationIT Service Management

Soft Skills

Excellent Customer InterfaceProactive CommunicationFlexibility with Working Hours

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging Tools

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ModelsIncident ManagementService Request TasksProject SupportCustomer Support Experience

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Undertake incident and service request tasks
Resolve incidents as a second-line support engineer within SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Handle non-standard requests within agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Diagnose and resolve technical issues involving laptop/desktop hardware, networks, printers, and related equipment
Install and configure software and hardware
Ensure users receive a responsive, high-quality support experience

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 and Windows 11), including build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM/Active Directory
Working knowledge of IT service models
Networks experience including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
Knowledge of computer peripherals including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance-focused culture
Community-oriented workplace
Flexible working hours when needed