Onsite Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeChelmsford • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while ensuring effective incident resolution and customer service. Proficient in IT service models and technologies such as LAN, WAN, and VPN, with a strong focus on meeting service level agreements.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIncident Resolution to SLAITSM Software (ServiceNow)Customer Service SkillsSC Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft OfficeSCCMActive DirectoryLAN TechnologiesWAN TechnologiesVPN TechnologiesDHCPDNS

Soft Skills

Excellent Customer InterfaceFlexibility with Working Hours

Tools & Technologies

ServiceNowEmail Client ConfigurationInstant Messaging ToolsComputer Peripherals

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ModelsIncident ManagementTechnical SupportProject Management

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Resolve incidents and fulfill service requests
Provide second-line responsibility for resolving incidents to SLA
Maintain a target of less than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Handle non-standard requests within agreed timescales
Communicate and coordinate with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic understanding of SCCM and Active Directory
Working knowledge of IT service models
Understanding of LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity technologies
Appreciation of Microsoft Exchange, email client configuration, MS Outlook, instant messaging tools, and general etiquette
Knowledge of computer peripherals, including printers, MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of ITSM software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance-focused culture
Community-oriented workplace