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Onsite Desktop Support Engineer
Computacenter. Provide hands-on technical support across a busy customer environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing hands-on technical support, resolving incidents, and maintaining high-quality customer service in a busy environment. Proficient in Microsoft Windows OS, IT service management, and network configurations to ensure efficient operations.
Highest-signal resume keywords
Microsoft Windows OS ExpertiseIncident Resolution to SLANetwork Experience (LAN/WAN/vLAN)ServiceNow ProficiencyCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCM KnowledgeActive Directory BasicsNetwork Configuration (DHCP, DNS)VPN/Remote ConnectivityPrinter and Peripheral KnowledgeEmail Client ConfigurationIT Service Management
Soft Skills
Excellent Customer InterfaceFlexibility with Working Hours
Tools & Technologies
ServiceNowMicrosoft ExchangeInstant Messaging Tools
Certifications & Qualifications
Full UK Driving LicenseSC Clearance
Industry Keywords
IT Service ModelsIncident ManagementService Request TasksProject SupportTechnical Support
Tech Stack
Tools & technologiesDNSITSMServiceNow
About the role
Key responsibilities & impact- Provide hands-on technical support across a busy customer environment
- Undertake incident and service request tasks
- Take 2nd-line responsibility for resolving incidents to SLA
- Maintain a target of fewer than 2% incidents per month
- Complete assigned work within allocated timeframes
- Undertake project tasks supporting internal and external Project Managers
- Handle non-standard request tasks to agreed timescales
- Communicate and coordinate proactively with Level 3 teams on major-level issues
- Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
- Install and configure software and hardware
- Ensure users receive a responsive, high-quality support experience
Requirements
What you’ll need- In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
- Proficiency in Microsoft Office
- Experience handling LTSC Channels and KIOSK highly desirable
- Basic understanding of SCCM/Active Directory
- Working knowledge of IT service models
- Network experience, including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
- Appreciation of Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette
- Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
- Working knowledge of IT Service Management software, specifically ServiceNow
- Excellent customer interface and customer service skills
- Flexibility with working hours when needed
- Full UK Driving License
- SC Cleared or required to undertake SC Clearance
Benefits
Comp & perks- Friendly, open working environment
- Teamwork and performance-focused culture
- Sense of community
- Supportive and empowering workplace culture