Onsite Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeLincoln • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Windows OS, including installation and configuration of hardware and software, while maintaining high standards of customer service and incident resolution. Proficient in managing IT service models and tools, with a strong understanding of networking technologies and IT service management.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseTechnical Support ExperienceNetworking Knowledge (LAN/WAN/vLAN)IT Service Management (ITSM) Software (ServiceNow)Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 10Microsoft Windows 11Microsoft Office ProficiencySCCMActive DirectoryNetworking (DHCP, DNS/WINS, VPN)Email Client Configuration (MS Outlook)Hardware Installation and ConfigurationIncident ResolutionProject Support

Soft Skills

Excellent Customer InterfaceProactive CommunicationFlexibility with Working Hours

Tools & Technologies

ServiceNowKIOSKLTSC ChannelsMicrosoft ExchangeWi-Fi Technologies

Certifications & Qualifications

Full UK Driving LicenseSC Clearance

Industry Keywords

IT Service ManagementIncident ManagementCustomer EnvironmentTechnical SupportProject Management

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Undertake incident and request tasks
Hold 2nd line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks, supporting internal and external Project Managers
Handle non-standard requests to agreed timescales
Communicate and coordinate proactively with Level 3 teams on major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers and related equipment
Install and configure software and hardware

Requirements

What you’ll need

An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding in SCCM/Active Directory
Working knowledge of IT service models
Networks experience including LAN/WAN/vLAN, Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook and instant messaging tools
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras and scanners
Working knowledge of IT Service Management (ITSM) software, specifically ServiceNow
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance