Onsite Desktop Support Engineer

Computacenter

. Provide hands-on technical support across a busy customer environment .

Posted 9/23/2026full-timeUsk • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and incident resolution within SLA, with a strong focus on Microsoft Windows OS, IT service management, and customer service excellence. Capable of handling hardware and software installations, configurations, and troubleshooting in a dynamic customer environment.

Highest-signal resume keywords

Microsoft Windows OS ExpertiseIT Service Management (ServiceNow)Customer Service SkillsNetwork Configuration (LAN, WAN, VLAN)SC Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office ProficiencySCCM KnowledgeActive Directory UnderstandingTechnical Issue ResolutionSoftware Installation and ConfigurationHardware TroubleshootingEmail Client Configuration (MS Outlook)Printer and Peripheral KnowledgeVPN/Remote ConnectivityDHCP and DNS/WINS Understanding

Soft Skills

Excellent Customer InterfaceProactive CommunicationFlexibility with Working Hours

Tools & Technologies

ServiceNowMicrosoft ExchangeInstant Messaging Tools

Certifications & Qualifications

Full UK Driving LicenceSC Clearance

Industry Keywords

IT Service ModelsIncident ManagementService RequestsProject Support

Tech Stack

Tools & technologies

DNSITSMServiceNow

About the role

Key responsibilities & impact

Provide hands-on technical support across a busy customer environment
Resolve incidents and fulfill service requests
Provide second-line responsibility for resolving incidents to SLA
Maintain a target of fewer than 2% incidents per month
Complete assigned work within allocated timeframes
Undertake project tasks supporting internal and external Project Managers
Handle non-standard request tasks to agreed timescales
Communicate and coordinate proactively with Level 3 teams regarding major-level issues
Resolve technical issues involving laptop and desktop hardware, networks, printers, and related equipment
Install and configure software and hardware

Requirements

What you’ll need

In-depth knowledge and good understanding of Microsoft Windows OS, including Windows 10 and Windows 11 build, configuration, and registry settings
Proficiency in Microsoft Office
Experience handling LTSC Channels and KIOSK highly desirable
Basic understanding of SCCM and Active Directory
Working knowledge of IT service models
Understanding of LAN, WAN, VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity
Appreciation of Microsoft Exchange, email client configuration, MS Outlook, and instant messaging tools
Knowledge of computer peripherals, including printers/MFDs, display screens, docking stations, port replicators, cameras, and scanners
Working knowledge of IT Service Management software, specifically ServiceNow
Excellent customer interface and customer service skills
Flexibility with working hours when needed
Full UK Driving Licence
SC Cleared or required to undertake SC Clearance

Benefits

Comp & perks

Friendly, open working environment
Teamwork and performance-focused culture
Community-oriented workplace
Employee support and empowerment