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Operations Manager
Computacenter. Lead operational delivery of onsite and field services across a defined region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and people management capabilities, with a proven track record in IT operations and field service delivery. Utilizes data-driven insights to enhance service performance, customer satisfaction, and operational efficiency while effectively managing stakeholder relationships.
Highest-signal resume keywords
Leadership ExperienceIT Operations ManagementSLA and KPI DeliveryStakeholder ManagementITIL Principles Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT OperationsField Service DeliveryService Performance ImprovementData ReportingOperational Improvements
Soft Skills
People ManagementOrganisational SkillsClear CommunicationDecision MakingRelationship Building
Tools & Technologies
Microsoft OfficeReporting Tools
Industry Keywords
Managed ServicesEnterprise ITCustomer SatisfactionResource PlanningCompliance
About the role
Key responsibilities & impact- Lead operational delivery of onsite and field services across a defined region
- Ensure services meet agreed SLAs, KPIs and customer expectations
- Manage, coach and support Team Leaders and develop their leadership capability
- Build relationships with customers, partners and internal stakeholders
- Act as a key contact for service performance, escalations and improvements
- Use data, reporting and local insight to improve service quality, efficiency and customer satisfaction
- Own escalations and operational issues and coordinate timely resolutions
- Support regional change activity and communicate risks and impacts
- Oversee resource planning, performance management, employee engagement, wellbeing and compliance
- Share knowledge, lessons learned and best practice across teams and services
- Work across customer sites and engage face to face with teams
Requirements
What you’ll need- Strong leadership and people management experience, including managing managers or team leaders
- Proven background in IT operations, managed services or field service delivery
- Good understanding of enterprise IT environments
- Experience delivering against SLAs and KPIs
- Track record of improving service performance, processes and customer experience
- Excellent stakeholder management skills in a matrix environment
- Strong organisational and prioritisation skills
- Ability to make decisions and manage escalations with urgency and clarity
- Experience using reporting, data and insight to drive operational improvements
- Good knowledge of ITIL principles
- Strong Microsoft Office/reporting tool skills
- Clear communication skills in English
- Flexibility to travel regularly across sites within the region
- Located in or around the Derby area
- Experience managing team leaders or managers
Benefits
Comp & perks- Friendly, open working environment
- Teamwork and performance-focused culture
- Employee support, empowerment and encouragement