Program Manager, Portfolio – IT Hardware, Datacenter Infrastructure

Computacenter

. Oversee centralized management of the assigned customer project portfolio .

Posted 10/8/2026full-timeAtlanta • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in portfolio, program, and project management within IT Professional Services, focusing on customer outcomes, governance practices, and financial performance. Proven ability to collaborate with cross-functional teams and present updates to senior stakeholders while managing risks and dependencies effectively.

Highest-signal resume keywords

PMP CertificationPortfolio ManagementProject GovernanceFinancial AcumenCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPortfolio Roadmap DevelopmentPerformance MetricsRisk ManagementSolution CostingResource PlanningDependency ManagementContinuous ImprovementCustomer Satisfaction TrackingProject Budget Monitoring

Soft Skills

LeadershipInterpersonal CommunicationVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

Microsoft ProjectSmartsheetMicrosoft Office

Certifications & Qualifications

PMP Certification

Industry Keywords

IT Professional ServicesManaged ServicesTechnical ServicesProject ManagementCustomer-Facing Services

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee centralized management of the assigned customer project portfolio
Identify, prioritize, authorize, manage, and control portfolio projects
Develop and maintain portfolio roadmaps, delivery vision, PPM reporting, performance metrics, and capacity management
Manage cross-project, program, and operational dependencies
Serve as the initial escalation point for delivery risks, customer concerns, and service issues
Champion customer outcomes and objectives
Establish and maintain portfolio, program, and project governance practices
Prepare and present portfolio updates to the Internal Governance Board and senior stakeholders
Collaborate with Sales, Account Management, Solutions, delivery teams, and customers on portfolio strategy
Facilitate opportunity pursuit criteria and participate in pre-sales activities
Establish and quantify project outcomes and benefits
Build trusted relationships with customers as a services advisor
Coordinate internal, external, and partner resources
Monitor dependencies, adjust plans, mitigate risks, and support capacity management
Support solution costing and statement of work development
Monitor project budgets and financial performance
Track and report progress, status, risks, issues, dependencies, decisions, and customer outcomes
Implement continuous improvement across customer-facing solutions using lessons learned, governance outcomes, feedback, and escalation trends
Support Computacenter’s mission and core values

Requirements

What you’ll need

5–10 years of experience in portfolio, program, or project management within IT Professional Services, Managed Services, Technical Services, or a similar technology services environment
Experience supporting pre-sales activities, solution costing, statement of work development, resource planning, delivery assumptions, and customer-facing services engagements
Experience partnering with Sales Directors, Account Managers, Sales Operations, Solutions teams, delivery leadership, project managers, customers, and cross-functional teams
Experience managing escalations, delivery risks, customer concerns, financial performance, dependencies, and prioritization across multiple concurrent projects or programs
PMP certification or equivalent demonstrated job experience in project, program, or portfolio management is required
Demonstrated ability to oversee a customer-focused portfolio aligned to sales strategy, customer priorities, and strategic objectives
Experience identifying, prioritizing, managing, and controlling projects within a portfolio, including opportunities, demand, bookings, backlog, customer satisfaction, utilization, and delivery capacity
Ability to establish and maintain portfolio, program, and project governance practices
Ability to prepare and present portfolio-level updates for governance boards and senior stakeholders
Legally eligible to work in the United States
Strong leadership, interpersonal, verbal, and written communication skills
Ability to work collaboratively with customers, senior executives, project managers, technical teammates, sales account executives, and cross-functional teams
Professional image and strong business acumen during customer interactions
Ability to create and maintain processes and ensure compliance
Strong portfolio governance, prioritization, and decision-support skills
Ability to build and maintain trusted customer relationships
Demonstrated financial acumen, including project budgets, solution costing, financial risks, and financial performance
Ability to coordinate internal, external, and partner resources
Ability to track, report, and communicate portfolio performance
Continuous improvement mindset
Some travel required within the Atlanta area; rare travel outside the Atlanta area may be required
Familiarity with technical concepts, terms, and practices used in IT Professional Services assessment and implementation
Excellent computer skills, including Microsoft Office
Proficiency with Microsoft Project, Smartsheet, or other project management tools required

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans contributing to good health, future financial security, and peace of mind