Senior Operations Coordinator

Computacenter

. Manage colleagues and teams at ticket/request and work-package level in contractual services deals .

Posted 9/29/2026full-timeUnited StatesSenior💰 $67,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational management and leadership capabilities, with a focus on customer satisfaction, process adherence, and continuous improvement. Proficient in managing teams, stakeholder relationships, and implementing effective service delivery strategies.

Highest-signal resume keywords

ITIL Foundation CertificationOperational Management ExperienceTeam LeadershipCustomer Relationship ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Change ManagementRoot Cause AnalysisService Delivery ManagementQuality ControlWorkload ManagementSOP DevelopmentTicket ManagementStock ReportingPerformance ImprovementContract Adherence

Soft Skills

Good Communication SkillsDecision-Making SkillsOrganizational SkillsIndependenceAbility to Work Under Pressure

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Internal Service ProvidersStakeholder ManagementCustomer SatisfactionOperational EfficiencyService Records

About the role

Key responsibilities & impact

Manage colleagues and teams at ticket/request and work-package level in contractual services deals
Arrange appointments with users and ensure optimal workload
Act as first point of contact for technical content for onsite service personnel and customers
Ensure efficient and quality-assured delivery of work packages, IMAC, and Break & Fix services
Support teams with technical problems, root cause analysis, and operational continuous improvements
Assess and forward customer complaints and service-delivery risks
Maintain stakeholder contacts and support customer strategy development
Advise customers on operational development of SOPs and procedures
Implement and assess measures to increase customer satisfaction
Process and respond to customer complaints
Control work-package quality, contract/process adherence, service records, ticket and asset data
Manage onsite warehouses, rooms, and spaces, including stock reporting and delivery acceptance
Identify and implement operational efficiency improvements
Perform operational change management and participate in CAB when applicable
Plan staffing, resources, deployments, shifts, substitutions, and succession
Record and forward customer escalations and operational risks
Manage internal and external employees and ISPs
Integrate new employees and communicate procedural instructions
Qualify support teams on customer, contract, process, and SOP requirements
Support ISP human resources development
Maintain operational governance and relationships with ISPs, partners, clients, HQ, and MS sites
Review delivery-network performance and initiate improvement measures

Requirements

What you’ll need

Legally eligible to work in the United States
At least 2 years of professional experience / entry level for employees with professional experience in the respective field
Operational and management experience and knowledge
Experience managing internal and external employees and Internal Service Providers (ISP)
ITIL Foundation Certification
Ability to communicate to appropriate levels
Ability to articulate three core Computacenter principles: Know Your Company; Know Your Customer; Know Your Contract
Ability to lead a support team
Ability to perform well under high pressure
Appropriate, professional appearance
Ability to build and maintain relationships with relevant client/team levels
Good communication skills
High degree of independence and organisational skills
Independent work, commitment, and ability to work under pressure
Good decision-making and problem-solving skills

Benefits

Comp & perks

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans supporting health, future financial security, and peace of mind