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Team Operations Manager
Computacenter. Manage a large Technology Sourcing and Innovation (TSI) team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong people management skills with a focus on operational delivery, performance management, and strategic thinking. Capable of building productive relationships and implementing best practices in a challenging commercial environment.
Highest-signal resume keywords
People ManagementPerformance Management SolutionsStrategic ThinkingExcellent Communication SkillsBusiness and Financial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's Degree in BusinessExperience in People Management RoleKnowledge of Functional SystemsBest Practice Policy DevelopmentAnalytical Skills
Soft Skills
Attention to DetailSelf-OrganizationTime ManagementResilienceTeam-Oriented Thinking
Tools & Technologies
Computacenter Internal ProcessesComputacenter SystemsComputacenter ToolsComputacenter Platforms
Industry Keywords
Operational DeliveryCommercial EnvironmentService ImprovementInformation Security PoliciesCustomer Relationship Management
About the role
Key responsibilities & impact- Manage a large Technology Sourcing and Innovation (TSI) team
- Provide people management within a functional area
- Ensure operational delivery and performance
- Provide advisory support to peer groups, customers, and direct reports
- Manage, develop, and coach staff
- Implement performance management solutions where required
- Provide full line management for direct reports
- Assess situations, issues, and opportunities and escalate when appropriate
- Act as an escalation point for complex or serious issues and complaints
- Provide appropriate support to other team members
- Maintain confidentiality in business-related matters
- Liaise with colleagues to ensure best practice and continual service improvement
- Establish productive operational relationships and networks to build and maintain customer relationships
- Ensure adoption of Computacenter best practices and service offerings
- Follow information security policies and report security events or risks
- Support Computacenter's mission and core values
Requirements
What you’ll need- Legally eligible to work in the United States
- Bachelor's degree in business, Human Resources or related field, or equivalent experience
- At least 5 years of experience in a people management role
- Experience working in a challenging commercial environment
- Good working knowledge of relevant functional systems
- Experience developing best practice policies and procedures for functional area
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Ability to build trust, be assertive when required, and show initiative and enthusiasm
- Resilience and ability to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Commercially astute
- Ability to act both independently and as part of a team
- Initiative to develop and expand knowledge
- Computacenter experience in internal processes, systems, tools, and platforms
- Team-oriented working and thinking
- Willingness to travel
Benefits
Comp & perks- Competitive compensation plans
- Long-term career opportunities
- Attractive mix of benefit plans contributing to good health, future financial security, and peace of mind