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Workforce Manager
Computacenter. Lead end-to-end workforce strategy and operational execution for a dedicated, large-scale Rapid Data Center Deployment program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workforce strategy and operational execution for large-scale data center deployments, with a strong focus on resource planning, labor relations, and compliance management. Proven ability to analyze workforce metrics and manage complex project schedules in fast-paced environments.
Highest-signal resume keywords
Workforce PlanningResource ManagementLabor RelationsData Center DeploymentWorkforce Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce StrategyResource AllocationDemand ModelingProject DeliveryLabor ReportingShift SchedulingScenario AnalysisForecast AccuracyOperational SetupCredentialing Management
Soft Skills
Business AcumenInfluencing Without AuthorityCommunication SkillsProblem-SolvingStakeholder Management
Industry Keywords
Union LaborField OperationsIT InfrastructureService DeliveryProfessional Services
About the role
Key responsibilities & impact- Lead end-to-end workforce strategy and operational execution for a dedicated, large-scale Rapid Data Center Deployment program
- Serve as the single point of contact for account-level resource planning
- Build demand models translating project timelines and deployment schedules into headcount, skill, and location requirements
- Run scenario analyses for scope changes, site delays, and accelerated timelines; establish buffer strategies
- Oversee day-to-day workforce allocation across field teams, subcontractors, and technical specialists
- Manage site-level shift schedules, travel logistics, and coverage rotations
- Serve as the primary onsite communication owner for workforce updates, staffing levels, coverage risks, resource constraints, and resolution plans
- Coordinate partner and resource onboarding readiness, including documentation, system access, operational setup, and deployment readiness
- Establish account-level workforce management governance and monitor staffing bottlenecks, credentialing delays, and labor risks
- Liaise with union labor, union representatives, field leadership, and subcontractors
- Develop corrective action plans and serve as the final escalation point for workforce issues
- Define, track, and report workforce metrics including resource utilization, schedule variance, deployment readiness, and forecast accuracy
- Conduct post-project workforce management retrospectives comparing forecasted and actual labor utilization
- Coordinate across internal operations, staffing partners, vendor management, and field leaders
- Coordinate workforce-related invoice and accounts payable activities with Finance and Professional Services
Requirements
What you’ll need- Bachelor’s degree in business administration, Operations, Human Resource Management, or related field, or equivalent experience
- 5+ years of experience in workforce planning, resource management, project delivery, service delivery, field operations, or data center infrastructure environments
- Demonstrated experience managing large union or represented workforces, including direct experience partnering with union leadership and managing labor relations, workforce issues, and escalations
- Experience supporting large-scale IT infrastructure, data center deployment, service center, or professional services delivery operations preferred
- Demonstrated ability to model complex resource demand against volatile, fast-paced project schedules
- Skilled in navigating matrixed organizations, managing partner relationships, and briefing executive stakeholders
- Strong knowledge of workforce compliance, badging/site access protocols, and labor reporting frameworks
- Professional self-starter with strong business acumen and ability to influence without direct authority
- Legally eligible to work in the United States
Benefits
Comp & perks- Competitive compensation plans
- Long-term career opportunities
- Benefit plans supporting good health
- Benefit plans supporting future financial security
- Benefit plans supporting peace of mind