ComputerCare

Analytics Engineer

• Own, maintain, optimize, and scale the Snowflake data warehouse, transformation layer, and ETL/ELT pipelines
• Build and operate reliable ingestion integrations from NetSuite, Jira/service platforms, and custom applications
• Monitor pipelines, troubleshoot failures, and ensure accurate, reliable data delivery
• Own the BI layer, currently utilizing HEX, and evaluate or migrate to Tableau or Looker as the company scales
• Partner with the COO to translate operational goals into data models, dashboards, and actionable insights
• Establish metric definitions, documentation, testing, data-quality standards, and maintain the metric dictionary
• Communicate when data is incomplete or should not be relied upon
• Automate recurring operational reporting, ad hoc analysis, SLA reporting, and client review data
• Experiment with new tools and models to improve problem-solving
• Serve as the primary data consultant for operations, finance, and engineering leaders
• Translate operational challenges into data models and automated dashboards
• Work across data engineering and data analytics, including pipeline building, data modeling, BI, dashboards, and data storytelling

Lead Analytics Engineer