Account Manager

Computershare UK

. Build and maintain key relationships across a client portfolio .

Posted 11/10/2026full-timeEdison • New Jersey • United StatesMid-LevelSenior💰 $62,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and operational ownership, with a strong focus on service delivery, client satisfaction, and effective communication. Proficient in analyzing client needs and developing tailored solutions while leveraging technical skills in SQL and HTML.

Highest-signal resume keywords

Client Relationship ManagementOperational OwnershipService Delivery CoordinationSQL ProficiencyMicrosoft Excel Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLHTMLDatabase UnderstandingClient Plan AnalysisOperational Improvement

Soft Skills

Attention to DetailJudgmentCollaborationProblem SolvingTime Management

Tools & Technologies

Microsoft Suite

Industry Keywords

Financial ServicesClient SatisfactionService LevelsRisk ManagementStakeholder Engagement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build and maintain key relationships across a client portfolio
Lead and take operational ownership of client relationships
Manage day-to-day client relationships and act as the main point of contact for ongoing plan administration and operational requirements
Monitor and prioritize client requests, service levels, client satisfaction, status reporting, and request quality and completeness
Serve as the subject matter expert for clients, plans, products, processes, and system processes
Act as the first level of escalation for client and internal stakeholders
Address client risks and escalations, initiate mitigation steps, and monitor progress
Act as the primary interface between clients and service delivery teams
Host and support regular client meetings covering service/project delivery status and event planning
Suggest operational improvements and efficiencies
Coordinate internal participants for client meetings
Identify efficiencies, solutions, and synergies within the client portfolio
Suggest value-added chargeable professional services
Analyze client plans and develop solutions with internal and external stakeholders for system configuration and underlying processes
Liaise with Relationship Managers on strategic client changes and operational impacts
Provide management statistical data supporting client operational health
Partner with Relationship Management on strategic and commercial impacts to the client portfolio

Requirements

What you’ll need

Ability to effectively manage deadlines in a high-paced and demanding environment while maintaining a high level of service and imperative attention to detail
Ability to build detailed understanding of assigned clients and close partnering relationships
Ability to identify and resolve issues using good judgement
Ability to work independently as well as collaboratively within a team environment
Excellent at using Microsoft Suite, especially Excel
Previous experience in customer service in the financial services industry (preferred)
Ability to develop technical skills in SQL, HTML, and high-level understanding of databases (preferred)

Benefits

Comp & perks

Paid parental leave
Flexible working
Caring and inclusive culture
Medical, dental and vision benefits
401k matching
Tax-advantaged flexible spending plans, including healthcare, dependent care and commuter
Short-term and long-term disability benefits
Life insurance
Supplemental life insurance
Experienced colleagues and growth support