Computershare UK

Analyst

• Complete timely reconciliations of cash bank accounts operated for corporate clients
• Reconcile activity related to employee share plan purchases, sales, distributions, and dividend payments
• Reconcile high volumes of transactions from core systems and bank accounts
• Analyze, identify, document, and update out-of-balance variances in the reconciliation system
• Produce accurate and timely reporting for reconciliation, operational teams, the broader business, and senior leadership
• Match related transactions and research root causes of variances
• Notify operational units and track unresolved items through resolution
• Follow procedures and improve the efficiency of established tasks
• Own and respond to routine operational inquiries, escalating as needed
• Maintain current desk operating procedures
• Collaborate with Computershare departments to understand and resolve variances

Reconciliation Analyst

• Review, coordinate, and process IRS and State levies
• Manage IRS B-Notices and C-Notices, including issuing notices, conducting follow-up activities, and maintaining records
• Review, investigate, and respond to IRS Civil Penalties
• Manage tax compliance workflow queues and tax-related inquiries
• Support Form W-9 and W-8 processing, backup withholding, non-resident alien withholding, and federal and state reporting obligations
• Ensure compliance with IRS and state reporting requirements and applicable regulations
• Resolve balancing items, exceptions, discrepancies, and compliance issues
• Collaborate with Client Services, Tax Reporting, and other internal teams
• Support continuous improvement initiatives and projects
• Escalate complex issues as appropriate
• Participate in weekly Tax Compliance Management meetings

Tax Compliance Analyst

Operations

• Execute all applicable risk programs
• Follow and adhere to applicable policies and procedures
• Fulfill risk and compliance obligations
• Escalate and remediate issues in a timely and effective manner
• Make sound risk decisions
• Identify process efficiencies and improvements and make recommendations to management
• Comply with Information Security and Records Management Policies
• Assess and accurately analyze reports requested by management and deliver them on time
• Identify and support operational excellence efforts to reduce team member and customer pain points and unnecessary costs
• Deliver accurate and timely transactions to Corporate Trust accounts

Custody Operations Specialist

• Process and transmit money movements associated with loan fundings or security payments
• Review transaction activity for propriety and adherence to established controls and procedures
• Reconcile daily cash movements to system or bank activity
• Provide remittance and correction information to servicers
• Research and interpret controlling legal documents when issues arise with collateral or bond payments
• Evaluate servicer performance to ensure compliance with stated agreements
• Deliver accurate and timely transactions to Corporate Trust accounts

SAS Analyst II

Customer Success Manager

• Deliver high-quality, empathetic, and exceptional customer service in a contact center
• Handle routine account updates and complex, time-sensitive transactions
• Resolve inquiries from clients’ shareholders
• Use interpersonal and problem-solving skills supported by technology
• Build trust and maintain accuracy and high attention to detail
• Work collaboratively with colleagues and support team success

Customer Success Specialist

Marketing

• Develop and deliver integrated marketing campaigns aligned to business growth objectives
• Partner with senior stakeholders, sales teams and subject matter experts to deliver effective marketing solutions
• Lead marketing activity across digital, content, email, social media, events and web channels
• Own campaign performance, budgets and reporting to demonstrate measurable impact
• Drive thought leadership, executive engagement and client experience initiatives
• Collaborate with regional and global colleagues to maximise marketing effectiveness and share best practice
• Take ownership of marketing activity across the UK
• Support strategic marketing initiatives across the wider EMEA region
• Manage projects from planning through execution and performance analysis
• Strengthen the company’s market presence and identify growth opportunities across the region

Senior Marketing Manager, EMEA

Backend Engineer

• Develop and maintain software and databases using required programming languages and systems
• Perform unit testing and assist with system testing and user acceptance testing
• Investigate technical issues with support from senior or experienced team members
• Assist in preparing documentation for new or changed business, operational, or support procedures
• Record and update assigned tasks in the work tracking tool
• Provide status reports on outstanding issues
• Provide rotating on-call support for out-of-hours problems, including support to other CTS locations when required

Perl Developer

Support Engineer

• Monitor applications, automated workflows and server environments to maintain performance and availability
• Investigate incidents, performance issues and error messages, identify root causes and implement solutions
• Process client data files and support delivery of customer communications
• Support Windows server environments, software releases, upgrades and change activities
• Work with developers, infrastructure teams and service delivery managers to resolve issues and support new solutions
• Contribute to disaster recovery activities, technical projects, documentation and continuous improvement initiatives
• Develop deep technical expertise and become a Subject Matter Expert across a portfolio of applications
• Take ownership of systems and contribute to solution design and implementation
• Provide technical guidance to colleagues and stakeholders

Application Support Analyst

Manager

• Administer and manage moderately complex deals, including actively managed portfolios with daily, time-sensitive activity
• Ensure portfolio and trade activity is processed accurately, timely, and according to client instructions and contractual agreements
• Update cash and asset positions daily in internal systems and reconcile them with clients
• Establish client relationships and serve as the primary point of contact for issues and business needs
• Investigate and respond to client inquiries using product knowledge and complex legal-document interpretation
• Liaise with deal stakeholders and internal or external parties to resolve trade, funding, asset transaction, and reporting issues
• Act as an escalation point for junior Portfolio Services Managers
• Review other team members’ work and provide feedback
• Train less experienced Portfolio Services Managers on core systems and processes
• Assist with contract review and negotiation focused on operational requirements
• Participate in closing and setting up new deals according to governing documents and departmental procedures
• Recommend process improvements and servicing enhancements
• Participate in client, deal, and departmental projects, including system design, user acceptance testing, and implementation
• Monitor market changes and translate them into value-adding services
• Support risk management in line with risk policy, framework, and appetite
• Attend industry conferences and events as needed

Portfolio Services Manager

Compliance

• Assist the AVP/Managing Director with the full-spectrum work of Listed or IPO portfolios
• Act as Named Company Secretary when required
• Advise domestic and international clients on legal entity compliance, governance, and transaction-related matters
• Develop subject matter market insights, technical knowledge, service delivery templates, processes, tools, and materials
• Support governance advisory and managed service client engagements locally and globally
• Support business development and client relationship management activities
• Maintain relationships with clients and other professional working parties
• Support onboarding of IPO and Listed clients in accordance with company policies and processes
• Assist the Manager with following up aged debts and ad hoc assignments
• Collaborate with teams in other departments on pursuits
• Monitor internal and external influences to help shape the continuous growth and development of the Governance Services business and offering

Manager, Entity Governance Compliance

Business Development Rep

• Drive, steer and achieve strong business growth within the North America region
• Lead a team of Business Development professionals and Sales Managers
• Determine and deliver a strong new-revenue budget
• Formulate and deploy long-term business development strategies, including identifying target clients
• Drive revenue growth by positioning services to future clients through multiple channels
• Lead high-level negotiations with high-profile target clients, including contracts, pricing and agreement terms
• Conduct short- and long-term market research through advisors, clients, prospective clients, industry events, organizations and market data
• Recruit and manage the Business Development team
• Develop strategic relationships with key market participants to secure new business
• Oversee prospect relationships and ensure quality of major pitches and negotiations
• Steer and support product-offering development
• Follow governance and management controls, including Deal Review, Contract Engagement, Pricing Models and Sales Commissions
• Adhere to relevant internal and regulatory controls
• Ensure appropriate handover of new clients to Client Solutions, Onboarding, Relationship Management and Account Management teams
• Follow up on account performance and client satisfaction
• Drive performance against the target new-revenue budget
• Provide effective leadership and management of the Business Development function

Business Development Director

Account Manager

• Manage an assigned book of business and a diverse portfolio of publicly traded and private-company clients
• Serve as a trusted advisor and primary point of contact, addressing client needs and supporting strategic planning
• Conduct business reviews and coordinate major client activities and services
• Respond to inquiries, resolve issues, coordinate with internal teams, and ensure timely communication and follow-up
• Maintain knowledge of products, services, industry trends, and regulatory changes, and provide strategic guidance to clients
• Maintain accurate records, monitor revenue, support invoicing and collections, manage risk, participate in training, and complete assigned responsibilities
• Collaborate with Sales, Marketing, Finance, Legal, and operational teams on contract renewals, service improvements, account planning, product opportunities, and client feedback initiatives
• Identify and coordinate up-sell and cross-sell opportunities with the Sales team
• Build and leverage professional networks and attend industry events to enhance Computershare’s market presence