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Application Support Analyst
Computershare UK. Monitor applications, automated workflows and server environments to maintain performance and availability .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in application support and IT operations, with a strong focus on troubleshooting, performance management, and incident resolution. Proficient in Windows Server environments, SQL querying, and service management tools, while providing technical guidance and contributing to continuous improvement initiatives.
Highest-signal resume keywords
Application SupportWindows Server EnvironmentsSQL QueryingTroubleshooting SkillsITIL Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application MonitoringSystem Performance ManagementData Processing ConceptsNetworking FundamentalsPowerShellIISSoftware DeploymentsChange ManagementDisaster RecoveryTechnical Support
Soft Skills
Problem-Solving SkillsAnalytical MindsetCommunication Skills
Tools & Technologies
Service Management ToolsTicketing Tools
Industry Keywords
IT OperationsIncident InvestigationRoot Cause AnalysisContinuous ImprovementTechnical Projects
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Monitor applications, automated workflows and server environments to maintain performance and availability
- Investigate incidents, performance issues and error messages, identify root causes and implement solutions
- Process client data files and support delivery of customer communications
- Support Windows server environments, software releases, upgrades and change activities
- Work with developers, infrastructure teams and service delivery managers to resolve issues and support new solutions
- Contribute to disaster recovery activities, technical projects, documentation and continuous improvement initiatives
- Develop deep technical expertise and become a Subject Matter Expert across a portfolio of applications
- Take ownership of systems and contribute to solution design and implementation
- Provide technical guidance to colleagues and stakeholders
Requirements
What you’ll need- Experience in application support, technical support or IT operations environments
- Strong troubleshooting and problem-solving skills
- Ability to investigate incidents and identify root causes
- Knowledge of Windows Server environments
- Knowledge of application monitoring and system performance management
- SQL querying skills
- Understanding of data processing concepts
- Knowledge of networking fundamentals
- Experience using service management or ticketing tools
- Interest in developing specialist expertise in business-critical applications
- Exposure to PowerShell, IIS, ITIL practices, software deployments, change management or disaster recovery activities
- Excellent communication skills
- Strong analytical mindset
Benefits
Comp & perks- Flexible work to help you find the best balance between work and lifestyle
- Health and wellbeing rewards that can be tailored to support you and your family
- Salary sacrifice to purchase company shares, with a company contribution
- Recognition awards
- Team get togethers
- Support to invest in your future
- Welcoming and close-knit community
- Experienced colleagues ready to help you grow