Client Services Manager

Computershare UK

. Lead, coach, and develop a team of Client Service Representatives .

Posted 10/26/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing Client Service Representatives while driving operational excellence and process improvements. Capable of balancing client needs with business objectives and enhancing service delivery through effective communication and stakeholder management.

Highest-signal resume keywords

People Leadership ExperienceClient Escalation ManagementCustomer Service LeadershipOperational Process ImprovementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CoachingMentoringService Delivery MetricsWorkforce PlanningProcess ImprovementOperational KPIsProblem-SolvingDecision-MakingClient Satisfaction MonitoringWorkflow Management

Soft Skills

Stakeholder ManagementTeam DevelopmentCross-Functional CollaborationAdaptabilityClient Needs Balancing

Tools & Technologies

CRM SystemsTicketing SystemsReporting SystemsWorkflow Management Systems

Industry Keywords

Corporate ServicesComplianceGovernanceHigh-Volume Service EnvironmentOperational Excellence

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Client Service Representatives
Establish team performance expectations and provide ongoing feedback and development support
Serve as the primary escalation point for complex client concerns and service issues
Monitor service quality, response times, client satisfaction, and service delivery metrics
Drive process improvement, workflow efficiency, and operational excellence initiatives
Manage staffing, scheduling, workload balancing, and workforce planning
Partner with Account Management, Sales, Product, Operations, and Leadership teams to improve service outcomes
Support organizational change initiatives and help build scalable service processes
Monitor team performance, service levels, and operational KPIs and implement corrective actions when needed
Provide frontline insights to improve products, services, and the overall client experience

Requirements

What you’ll need

Prior people leadership experience
Experience managing client escalations and complex service issues
Strong customer service leadership background
Experience coaching, mentoring, and developing teams
Strong communication and stakeholder management skills
Ability to work effectively across multiple functions and departments
Experience improving operational processes and service delivery
Strong problem-solving and decision-making skills
Ability to balance client needs with business objectives
Customer Success leadership experience preferred
Operations leadership experience preferred
Experience working in a high-volume service environment preferred
Experience implementing process improvements and operational efficiencies preferred
Experience with CRM, ticketing, reporting, and workflow management systems preferred
Experience within corporate services, compliance, governance, or related business environments preferred
Must be based in one of the approved office locations: Frisco, TX or North Palm Beach, FL
Minimum three days per week in the office

Benefits

Comp & perks

Paid parental leave
Flexible working
Caring and inclusive culture
Paid time off
Observed holidays
Medical, dental and vision plans
401(k) matching
Ability to set aside salary to purchase company shares
Tax-advantaged flexible spending plans, including healthcare, dependent care and commuter plans
Short- and long-term disability benefits
Life insurance and supplemental life insurance
Growth and development support
Flexible work culture with work-from-home flexibility
Potential travel of up to 10%