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Customer Success Specialist
Computershare UK. Deliver high-quality, empathetic, and exceptional customer service in a contact center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and effective problem-solving in a fast-paced contact center environment. Capable of handling routine inquiries and complex transactions while maintaining accuracy and attention to detail.
Highest-signal resume keywords
Customer Service SkillsEmpathyVerbal CommunicationProblem-SolvingMultitasking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsAttention to DetailTeam-Oriented ApproachPositive AttitudeCalm Under Pressure
Tools & Technologies
Technology Support
Industry Keywords
Contact CenterClient InquiriesRoutine Account UpdatesTime-Sensitive Transactions
About the role
Key responsibilities & impact- Deliver high-quality, empathetic, and exceptional customer service in a contact center
- Handle routine account updates and complex, time-sensitive transactions
- Resolve inquiries from clients’ shareholders
- Use interpersonal and problem-solving skills supported by technology
- Build trust and maintain accuracy and high attention to detail
- Work collaboratively with colleagues and support team success
Requirements
What you’ll need- Strong customer service skills
- Empathetic and ready to help, especially in challenging situations
- Clear and confident verbal communication
- Ability to stay calm under pressure
- Ability to handle routine inquiries and sensitive conversations
- Quick thinking and effective problem-solving
- Multitasking ability in a fast-paced environment
- Comfortable using technology to support customer needs
- Team-oriented approach
- Positive and supportive attitude
- Training and working hours Monday to Friday, 10:00 am to 6:30 pm ET
Benefits
Comp & perks- Supportive and close-knit community with experienced colleagues
- Free parking
- Great public transport access
- Fully equipped gym with lockers and showers
- Secure outdoor courtyard
- On-site cafeteria
- Game room
- Recognition awards
- Team get togethers
- Comprehensive training program
- Opportunity to develop and grow professionally