Dividend Quality Reviewer

Computershare UK

. Serve as the North American Disbursements Subject Matter Expert, providing quality control, guidance, and operational support .

Posted 11/7/2026full-timeRichmond Hill • CanadaMid-LevelSenior💰 CA$52,000 - CA$54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in disbursement operations, quality control, and risk management while effectively collaborating with stakeholders to ensure timely and accurate payment delivery. Proficient in training and mentoring team members on complex financial processes and operational controls.

Highest-signal resume keywords

Disbursement Operations ExpertiseQuality Control ReviewsRisk ManagementFinancial Services ExperienceProcess Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProcessesFinancial ControlsAccounting PrinciplesReconciliation ProcessesPayment ProcessingWorkflow Management SystemsData ReportingIssue ResolutionProject ManagementDocumentation

Soft Skills

Problem-SolvingAnalytical SkillsOrganizational SkillsAttention to DetailCommunication Skills

Tools & Technologies

Microsoft OfficeReporting ToolsWorkflow Management Systems

Industry Keywords

Dividend PaymentsDisbursementsTransfer AgencySecurities ProcessingOperational ControlsRegulatory Compliance

About the role

Key responsibilities & impact

Serve as the North American Disbursements Subject Matter Expert, providing quality control, guidance, and operational support
Coordinate timely dividend payments with Shared Services, CCS, DRP, Tax, Treasury, and other business partners
Secure information and project manage delivery
Document, track, and complete payment-related tasks, controls, and deliverables within service level agreements
Identify, resolve, and escalate issues that may impact payment delivery
Provide guidance, coaching, and support to team members and internal stakeholders
Train staff on complex, unique, and high-risk disbursement activities
Conduct quality reviews and controls oversight for operational procedures, risk documentation, issue resolution, and regulatory obligations
Investigate and resolve issues, exceptions, and process deficiencies
Collaborate with clients, vendors, and internal stakeholders to ensure successful payment delivery
Manage multiple priorities and project deliverables while meeting SLAs
Document procedures, test IT enhancements, and support data reporting and payment-information uploads and downloads
Maintain and update operational procedures and process documentation
Participate in user acceptance testing and validation of system enhancements
Identify process improvement, automation, and control-enhancement opportunities
Identify and escalate operational, financial, regulatory, and reputational risks
Support mitigation strategies to minimize risk and ensure successful payment delivery
Prioritize escalated time-sensitive business-as-usual tasks from management

Requirements

What you’ll need

Associate degree, diploma, or equivalent education from a college, university, or technical school, combined with relevant work experience; or an equivalent combination of education, training, and experience
Experience working in a financial services, operations, payments, disbursements, transfer agency, or related environment
Understanding of operational processes, controls, technologies, and performance metrics
Strong business-focused verbal and written communication skills
Working knowledge of accounting principles, reconciliation processes, and financial controls
Experience using Microsoft Office products, workflow management systems, and reporting tools
Strong attention to detail and ability to manage multiple priorities, meet deadlines, and maintain accuracy
Proven problem-solving, analytical, and organizational skills
Preferred: knowledge of dividend, disbursement, payment, transfer agency, or securities processing operations
Preferred: knowledge of Computershare’s products, customer markets, regulatory environments, processes, and technologies
Preferred: experience performing quality control reviews, risk assessments, procedure documentation, testing, and process improvement initiatives
Preferred: prior experience serving as a subject matter expert, trainer, or mentor within an operations environment

Benefits

Comp & perks

Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Ability to set aside salary to purchase company shares, with a company contribution
Recognition awards and team get togethers
Support to invest in your future
Welcoming and close-knit community with experienced colleagues ready to help you grow