Relationship Manager

Computershare UK

. Foster and leverage relationships with clients at senior management level .

Posted 11/6/2026full-timeMontreal • CanadaMid-LevelSenior💰 CA$73,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and communication skills, with proficiency in English and French. Capable of coordinating client services, resolving issues, and identifying upselling opportunities while ensuring compliance with industry standards.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementBilingual Proficiency (English and French)Analytical Problem-SolvingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAnalytical SkillsProblem-SolvingContract NegotiationClient Service Coordination

Soft Skills

Interpersonal SkillsDiplomatic CommunicationRelationship BuildingClient Satisfaction Focus

Tools & Technologies

MS Office Applications

Certifications & Qualifications

Canadian Securities CourseCertified Employee Benefit Specialist (CEBS)

Industry Keywords

Client ServicesRevenue MonitoringRegulatory ChangesUpselling OpportunitiesService Incident Documentation

About the role

Key responsibilities & impact

Foster and leverage relationships with clients at senior management level
Ensure clients receive purchased services in a timely manner
Coordinate major client activities and services across client, operational and organizational teams
Negotiate contractual agreements with clients
Liaise between Computershare and clients to balance needs and ensure satisfaction from implementation handover through ongoing services
Establish professional and trusting client relationships
Communicate and execute client service orders accurately
Resolve client issues and document service incidents
Follow up with internal business units and share results with stakeholders
Assist clients with special projects, expedited transactions, troubleshooting and problem solving
Attend webinars and product and technical training
Keep clients informed about industry and regulatory changes
Share client feedback with internal teams to improve performance
Monitor revenue against forecast and make adjustments
Ensure receivables are collected according to company guidelines
Identify upselling and cross-selling opportunities

Requirements

What you’ll need

Proficiency in both English and French, written and verbal
University degree preferably in Commerce, Finance or Business Administration, or a minimum of 3–5 years of equivalent experience
Canadian Securities Course, training or designation from Certified Employee Benefit Specialist (CEBS) would be an asset
Strong English skills
Proficiency in all MS Office applications
Strong communication, project management, analytical and problem-solving skills
Excellent interpersonal skills and diplomatic communication abilities
Ability to develop positive working relationships

Benefits

Comp & perks

Flexible work arrangements
Paid time off
Observed holidays
Vacation pay
Employee share purchase plan with company contribution
Recognition awards
Team get-togethers
Support for investing in your future
Inclusive culture and career development support