Senior IT Support Technician

Comtech Telecommunications Corp.

. Serve as the initial escalation point for technical issues involving hardware, software, and network infrastructure .

Posted 10/3/2026full-timeChandler • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and system administration, with a strong focus on hardware and software deployment, user training, and technical issue resolution. Proficient in managing user accounts and ensuring compliance with security protocols in a corporate environment.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows and macOS ProficiencyActive Directory ManagementRemote Management Tools ExperienceCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportSystem AdministrationPC Imaging and DeploymentApplication SupportNetwork Connectivity KnowledgeLinux FamiliarityOffice 365 Installation and RepairUser Account ManagementLabel Printer MaintenanceIT Asset Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAbility to Work IndependentlyCollaborative TeamworkProblem-Solving Under Pressure

Tools & Technologies

Remote Management SoftwareMicrosoft TeamsWindows 10 and 11IOS and Android DevicesEnterprise Networking Concepts

Certifications & Qualifications

CompTIA A+Network+MCPMicrosoft 365 Certified: Modern Desktop Administrator

Industry Keywords

Technical SupportHardware and Software DeploymentUser TrainingSecurity and ComplianceIT Asset Inventory

Tech Stack

Tools & technologies

AndroidDNSiOSLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as the initial escalation point for technical issues involving hardware, software, and network infrastructure
Maintain, configure, and optimize desktops, laptops, mobile devices, peripherals, and other corporate systems
Manage user accounts, access permissions, and software licensing for security and compliance
Lead deployment of new hardware and software from procurement through user training and documentation
Collaborate with cross-functional teams on upgrades, migrations, and technology implementations
Develop and maintain documentation for common issues, system configurations, and best practices
Train junior staff and end users
Assist with IT asset management and coordinate with external vendors for procurement, repairs, and support
Work with vendors to establish and monitor routine label-printer maintenance schedules
Participate in a monthly on-call rotation

Requirements

What you’ll need

Minimum of 5 years of experience in IT support, desktop support, or system administration within a medium-to-large corporate environment
Strong knowledge of Microsoft Windows and macOS, Linux, Active Directory, Office 365, and enterprise networking concepts including DNS, DHCP, and TCP/IP
Experience with remote management tools
Proven ability to resolve complex, multi-layered technical challenges under pressure
Excellent interpersonal and communication skills, including translating technical jargon for non-technical staff
Ability to work independently with minimal supervision and collaboratively within a team environment
Desktop and laptop PC imaging, setup, deployment, and repair
Remote user support using Teams and remote management software
Application support, including installation, repair, and updates for Office 365
Windows 10 and 11 installation, repair, and updates
Linux familiarity
Active Directory OU, user inquiries, and password troubleshooting/change
Local and network printer setup, deployment, and repair
iOS and Android mobile device procurement, setup, and deployment
Label printer procurement, setup, file design and maintenance, and service agreement renewals
Basic network connectivity knowledge, including patch cables, data port activation, cross-connects, and wireless connections
IT hardware asset inventory, decommissioning, and disposal
RSA/MFA/DUP hardware and software token account assignment and activation
Successful completion of pre-employment drug screening
Certifications such as CompTIA A+, Network+, MCP, or Microsoft 365 Certified: Modern Desktop Administrator are a significant plus

Benefits

Comp & perks

Equal Opportunity Employer
Compliance with Comtech’s Drug-Free Workplace Program
Monthly on-call rotation